Westerhope Medical Centre
TS
Trudy S. 2 years ago • From Google
Bad
This practice has sadly declined significantly from its former reputation as an excellent healthcare provider. Having been a patient since childhood and consistently receiving outstanding care from the clinical and administrative teams over many decades, the current situation is deeply disappointing. Now, attempting to secure an appointment has become an exhausting daily struggle, with repeated unsuccessful attempts to reach the practice followed by being told there are no available slots and to try again the next day. This cycle has persisted for weeks, which is particularly frustrating given other work commitments make constant daytime calling impractical. Submitting an online consultation form seemed like a promising alternative, but the response simply directed me back to calling for a routine appointment—advice that feels unhelpful after weeks of unsuccessful attempts. When contacting the practice again, the staff appeared dismissive, offering only the option of pre-bookable appointments available weeks away or suggesting attendance at an alternative walk-in centre. This approach seems counterproductive when symptoms have already persisted for several weeks. At this point, it appears the practice would be better served either closing or restructuring entirely as a walk-in facility. The situation raises serious concerns about how vulnerable and elderly patients are managing with this level of service. For anyone considering registering here, it would be advisable to seek care elsewhere with a team that demonstrates genuine commitment to patient support and NHS values. The contrast with previous standards is genuinely disheartening.
Tracey I.