Berrycroft Community Health Centre
Namrata S. one year ago • From Google
Bad
Impossible to Get an Appointment at 8:30am
I'm utterly frustrated with this medical practice. For over a week, I've been calling precisely at 8:30am when they open, attempting to schedule an appointment. Each time, I'm left waiting on hold for an hour, only to be told as caller number 22 that all appointments are already booked. It's incomprehensible how other patients manage to secure appointments while I'm consistently unsuccessful, despite calling immediately at opening time every single day! Furthermore, the receptionist's attitude was appalling - instead of addressing my concerns, she simply hung up on me. This isn't a new issue; last year, their negligence resulted in my son being hospitalized with a severe blood infection after they refused to see him. Today, when I tried to get an appointment for my son experiencing tonsillitis symptoms, both the receptionist and manager dismissively told me to consult a pharmacist. What's the point of having a medical practice if their solution is always to redirect patients to a pharmacist? The entire system is completely dysfunctional and unacceptable.
I would rate this the absolute worst healthcare experience ever. We recently relocated from Harrow, where GP services were top-notch and appointments were easily accessible. Despite hearing numerous..
Berrycroft Community Health Centre
tracie b.
Getting an appointment can be quite challenging, no doubt. However, Dr. Montague is truly an exceptional physician—a genuine, old-fashioned medical professional who embodies compassion and warmth...
Berrycroft Community Health Centre
Jayne B.
I'm absolutely livid. With a potential stomach ulcer and pending test results, I refrained from dialing emergency services during the weekend, hoping to manage through a scheduled telephone..
Berrycroft Community Health Centre
Yasmin F.
Why do the front desk staff seem so abrupt and unfriendly? The medical professionals, in contrast, are wonderfully courteous and kind.
Berrycroft Community Health Centre
Meg p.
No appointments available, no check-ups possible, no emergency slots - you'll be lucky to even reach a receptionist, who'll likely just hang up or inform you of the impossibility. Expect to spend an..
Berrycroft Community Health Centre
Paul C.
There's a delightful young receptionist who is charming and courteous when I call, but on other occasions with the seasoned staff members who've been around for years, the interaction turns..
Berrycroft Community Health Centre
Stephan S.
Amending my review and changing to 3 stars. I was introduced to a health worker who proved incredibly supportive. He advocated for me with my doctor and provided valuable guidance, all while..
Berrycroft Community Health Centre
vishal p.
Scheduling a same-day consultation is incredibly challenging here. I really hope they would implement a digital booking platform to streamline the appointment process.
Berrycroft Community Health Centre
Sylwester Z.
Absolute disaster of a general practice in Aylesbury!!! Scheduling appointments is a nightmare, especially for families with young children. They constantly disrupt existing bookings. The reception..
Berrycroft Community Health Centre
Neil S.
I was truly delighted when our new medical facility arrived, Dr Surgery. It's a beautifully designed establishment with appealing building colors and spacious interiors. The staff are incredibly..
Berrycroft Community Health Centre
Kumar V.
Healthshare let me down by cancelling my scheduled appointments twice on the same day. Their service is completely unacceptable and demonstrates a lack of professionalism. An oversight organization..
Berrycroft Community Health Centre
Hazel D.
I've been attempting to contact the medical practice to schedule an appointment since 8am, navigating through numerous menu options. When I finally reach the queue, I'm abruptly told they can't..
Berrycroft Community Health Centre
Chris B.
I recently encountered a deeply distressing situation at Berrycroft Community Centre that I feel compelled to share. My appointment was set for 07/03/2025 at 07:50, and I arrived a substantial 20..
Berrycroft Community Health Centre
Eva D.
Impressive facility architecturally, but functionally it's a complete disappointment. I'd honestly prefer the old temporary setup with its previous level of service. Something drastically changed..
Berrycroft Community Health Centre
chris f.
What an absolute farce!! They might as well demolish this massive facility and return to a compact building where patients could actually receive services. Despite being open for ages, I'm still..
Berrycroft Community Health Centre
Helen L.
The reception staff at this practice consistently demonstrate exceptional professionalism and a genuine desire to assist. They are unfailingly courteous and make every effort to help within their..
Berrycroft Community Health Centre
Stephanie R.
I expected to secure a same-day consultation by phoning at 8am, which is possible at Bedgrove surgery. I now deeply regret mentioning my recent house move, as we've essentially been left without..
Berrycroft Community Health Centre
Agata F.
I'm absolutely delighted with the medical care I've received. The practice consistently follows up with me and my family members whenever there's a health concern. When I required a consultation and..
Berrycroft Community Health Centre
Chris T.
I'm puzzled by the negative feedback others have shared. The service here is exceptional, with staff who are consistently helpful and accommodating. The physicians are welcoming and compassionate,..
Berrycroft Community Health Centre
Bitu W.
Scheduled a medical consultation today. Booking process was smooth using the NHS App. Parked vehicle and registered it digitally. Used the reception tablet to check in. The doctor saw me precisely..
Berrycroft Community Health Centre
anjna p.