NS

Namrata S. one year ago • From Google

Rating

Bad

Impossible to Get an Appointment at 8:30am

I'm utterly frustrated with this medical practice. For over a week, I've been calling precisely at 8:30am when they open, attempting to schedule an appointment. Each time, I'm left waiting on hold for an hour, only to be told as caller number 22 that all appointments are already booked. It's incomprehensible how other patients manage to secure appointments while I'm consistently unsuccessful, despite calling immediately at opening time every single day! Furthermore, the receptionist's attitude was appalling - instead of addressing my concerns, she simply hung up on me. This isn't a new issue; last year, their negligence resulted in my son being hospitalized with a severe blood infection after they refused to see him. Today, when I tried to get an appointment for my son experiencing tonsillitis symptoms, both the receptionist and manager dismissively told me to consult a pharmacist. What's the point of having a medical practice if their solution is always to redirect patients to a pharmacist? The entire system is completely dysfunctional and unacceptable.

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