The Castle Practice
Kabir A. 4 years ago • From Google
Poor
Impossible to Get an Appointment at Castle Practice
Terrible service. I've been attempting to secure a medical appointment for a month now. I've exhausted every possible avenue - phone, online booking, and even visiting the surgery in person - yet no appointment is available. The staff repeatedly direct me to their online system, but logging in reveals zero available slots. What's the purpose of being registered with a medical practice if you cannot obtain an appointment for weeks, potentially risking your health? A few doctors, particularly Dr Manyweathers and Dr Vilinkas, are genuinely compassionate and supportive, but Dr Chettnis is someone I would prefer never to consult again. I am seriously considering changing healthcare providers. Update 08/09/21 Regrettably, I have now departed from the Castle Practice. I could no longer endure the continuous inability to schedule an appointment for weeks on end. I am typically reluctant to seek medical attention, only doing so in extreme circumstances. However, when urgent medical care is genuinely needed, obtaining an appointment becomes impossible. You are perpetually told to retry, creating an endless cycle. The receptionists form an impenetrable barrier, making timely medical access seem futile. This situation is unacceptable. General Practitioners are compensated per registered patient and should therefore have a fundamental responsibility towards their patients' care. They must be held accountable for this duty. I will sincerely miss Doctors Manyweathers and Vilinkas, whose empathy and relatability were the primary reason for my prolonged association with this practice.
I am completely baffled by any claims of staff rudeness or lack of assistance... perhaps these individuals are mistakenly referencing a different medical practice. Having been a patient at Castle..
The Castle Practice
Elizabeth H.
On my grandfather Leonard Hill's behalf, I'm sharing his experience. He has been incredibly impressed with this medical practice, especially Dr Chitnis and Dr Manyweathers. After suffering a road..
The Castle Practice
Zara T.
I've been a loyal patient at this medical practice for years without significant issues. However, yesterday (Monday morning), my experience was deeply frustrating. After waiting 20 minutes on hold..
The Castle Practice
Harry G.
I've been a patient at this clinic since I was born, but scheduling an appointment has become nearly impossible. Ironically, it was simpler to get seen during their industrial action. The fact that..
The Castle Practice
Jon J.
Truthfully, the physicians are excellent once you secure a consultation. However, the medical practice's quality of service has significantly deteriorated compared to its previous state! In the..
The Castle Practice
przemek p.
I cannot endorse this medical facility and suggest seeking alternatives. For instance, when I required a specialist consultation, their referral process was the sole pathway to my preferred..
The Castle Practice
T Q.
A truly exceptional medical practice. I've been their patient for over three decades. Most of the physicians genuinely pay attention, taking ample time to provide thorough care. I'm deeply..
The Castle Practice
Kay F.
My visit to the surgery today was absolutely flawless. Dr Zafar conducted my consultation, and though I was initially apprehensive about consulting a male physician, I decided to proceed. I am truly..
The Castle Practice
Robert P.
I've been a patient here for quite some time. The staff genuinely attempts to provide assistance, and in most instances, they manage to address my needs. However, the morning phone lines for..
The Castle Practice
Sam S.
Since the pandemic began, this medical practice has become incredibly frustrating 🤦♀️ It's ironic that general practitioners are willing to provide mass vaccinations, yet our clinic has remained..
The Castle Practice
lauren s.
If you're looking to become a patient with endless wait times and zero chance of seeing a physician, this practice is your perfect match.
The Castle Practice
G K.
Medical professionals at this clinic are excellent once you secure an appointment, but navigating their initial reception is a nightmare. The front desk staff are incredibly dismissive and..
The Castle Practice
rachel g.
Competent physicians Dr Williams and Dr Zilinkus, worth seeing if you manage to secure a slot. Their phone lines, however, are consistently jammed.
The Castle Practice
Anonymouse
Extremely happy with the service myself and husband have received from the Castle Practice. All staff have been helpful, approachable, informative and thorough .
The Castle Practice
Lynn B.
Throughout my life, I've rarely required medical attention, but recently, I've been dealing with a persistent health concern. Dr Feghali has been absolutely remarkable, displaying utmost..
The Castle Practice
Matthew G.
Scheduling an appointment is impossible, and even if you manage to book one, you'll inevitably be left waiting well past your designated time. The front desk staff are discourteous and provide..
The Castle Practice
L D.
I'm desperate to understand the current focus of these medical professionals since the pandemic began, as they're clearly neglecting patient care. You're endlessly tethered to the phone, hearing..
The Castle Practice
Ann M.
Given the current circumstances, I believe they are top-notch professionals. While I'm unable to secure an appointment right now, my condition isn't critical, so we all must exercise patience... and..
The Castle Practice
Shaista M.
I'm deeply disappointed to be forced out of this medical practice that I've been loyal to for an extended period. Throughout my time with them, I've never encountered any issues. The entire medical..
The Castle Practice
Pauline M.
Scheduling an appointment here is incredibly challenging! Their phone line is perpetually busy, and I've wasted countless minutes waiting with no answer. Prescription refills are consistently..
The Castle Practice
Maxine F.