KA

Kabir A. 4 years ago • From Google

Rating

Poor

Impossible to Get an Appointment at Castle Practice

Terrible service. I've been attempting to secure a medical appointment for a month now. I've exhausted every possible avenue - phone, online booking, and even visiting the surgery in person - yet no appointment is available. The staff repeatedly direct me to their online system, but logging in reveals zero available slots. What's the purpose of being registered with a medical practice if you cannot obtain an appointment for weeks, potentially risking your health? A few doctors, particularly Dr Manyweathers and Dr Vilinkas, are genuinely compassionate and supportive, but Dr Chettnis is someone I would prefer never to consult again. I am seriously considering changing healthcare providers. Update 08/09/21 Regrettably, I have now departed from the Castle Practice. I could no longer endure the continuous inability to schedule an appointment for weeks on end. I am typically reluctant to seek medical attention, only doing so in extreme circumstances. However, when urgent medical care is genuinely needed, obtaining an appointment becomes impossible. You are perpetually told to retry, creating an endless cycle. The receptionists form an impenetrable barrier, making timely medical access seem futile. This situation is unacceptable. General Practitioners are compensated per registered patient and should therefore have a fundamental responsibility towards their patients' care. They must be held accountable for this duty. I will sincerely miss Doctors Manyweathers and Vilinkas, whose empathy and relatability were the primary reason for my prolonged association with this practice.

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