Meon Health Practice (Highlands)
BG
Becca G. one year ago • From Google
Bad
If I could give less than one star, I would. I'm absolutely fed up with the way this surgery operates. Before the recent rebranding, it already had issues but it's gone from bad to worse. I've experienced it myself and seen others go through it too, trying to get an appointment of any kind feels like an impossible task. The reception staff come across more like gatekeepers than people who are there to help. I've been told that my ongoing health concerns which are seriously affecting me mentally, physically, and financially aren't "urgent enough" to even be triaged. I'm directed to use the online appointment system (which crashes frequently) between 11am Monday to Wednesday, only to wait up to two weeks or more for an appointment. And because you've used that route, any sense of urgency seems to disappear entirely because to consent to the wait (but if you don't do this you can't submit your request for an appointment). Even if you do get triaged (which feels like a lottery), there's no guarantee you'll actually be seen or even hear back. On multiple occasions, I've waited anxiously all day for a call that never comes. When I call the surgery to follow up, I'm told "someone will call"... and still, no one does. I've been battling serious health issues for several months, and I still don't have any real answers. In all that time, I can count on one hand how many times I've actually seen a clinician in person or even managed to speak to one on the phone. And when I do get through, the appointments feel rushed, impersonal, and I'm left feeling unheard and dismissed. If I could afford to go private, I would. If I believed another surgery would treat me better, I'd switch in a heartbeat. I know issues like this are becoming far too common in GP practices, but somehow, this one seems to stand out for all the wrong reasons. Ironically, they keep sending out surveys asking for feedback as if they're genuinely listening. But honestly, it feels like a box-ticking exercise, not a real effort to make things better. I feel worn down and angry by this whole experience. The way this surgery treats its patients is not acceptable, and I'm not okay with it. Approach with caution.
Jenna R.