Meon Health Practice
Becca G. one year ago • From Google
Bad
Impossible to get an appointment through their system
If I could give less than one star, I would. I'm absolutely fed up with the way this surgery operates. Before the recent rebranding, it already had issues but it's gone from bad to worse. I've experienced it myself and seen others go through it too, trying to get an appointment of any kind feels like an impossible task. The reception staff come across more like gatekeepers than people who are there to help. I've been told that my ongoing health concerns which are seriously affecting me mentally, physically, and financially aren't "urgent enough" to even be triaged. I'm directed to use the online appointment system (which crashes frequently) between 11am Monday to Wednesday, only to wait up to two weeks or more for an appointment. And because you've used that route, any sense of urgency seems to disappear entirely because to consent to the wait (but if you don't do this you can't submit your request for an appointment). Even if you do get triaged (which feels like a lottery), there's no guarantee you'll actually be seen or even hear back. On multiple occasions, I've waited anxiously all day for a call that never comes. When I call the surgery to follow up, I'm told "someone will call"... and still, no one does. I've been battling serious health issues for several months, and I still don't have any real answers. In all that time, I can count on one hand how many times I've actually seen a clinician in person or even managed to speak to one on the phone. And when I do get through, the appointments feel rushed, impersonal, and I'm left feeling unheard and dismissed. If I could afford to go private, I would. If I believed another surgery would treat me better, I'd switch in a heartbeat. I know issues like this are becoming far too common in GP practices, but somehow, this one seems to stand out for all the wrong reasons. Ironically, they keep sending out surveys asking for feedback as if they're genuinely listening. But honestly, it feels like a box-ticking exercise, not a real effort to make things better. I feel worn down and angry by this whole experience. The way this surgery treats its patients is not acceptable, and I'm not okay with it. Approach with caution.
I recognise the challenges facing the NHS, however the appointment booking service at this practice makes it unnecessarily challenging to access the care required. The staff handling calls appear..
Meon Health Practice
Sandra M.
I called the surgery yesterday around midday and spoke with a member of the reception team. They were exceptionally helpful, demonstrating genuine kindness and understanding throughout our..
Meon Health Practice
Kirby M.
My young child has been seen twice this week at the local surgery. We submitted requests through the online system and received appointment confirmations by phone within approximately half an hour..
Meon Health Practice
roranea h.
This practice has been disappointing to work with. The online consultation system does not seem to function effectively, and when attempting to reach the surgery by phone at the suggested time, I..
Meon Health Practice
Chris L.
An excellent NHS surgery. Like all surgeries these days, they're clearly very busy. But they've demonstrated multiple times for me and my family that they're there for you when you need them. Their..
Meon Health Practice
Gareth B.
Early morning slots appear to be available for walk-in patients with minor ailments. When attempting to schedule a future appointment, I found the process frustrating. Overall, I was disappointed..
Meon Health Practice
Heloise H.
The practice has deteriorated significantly since the change in management. The situation appears to be getting progressively worse. The reception staff come across as somewhat unwelcoming and..
Meon Health Practice
Sam E.
I received excellent care when I experienced a significant skin irritation on my upper body. After trying several over-the-counter remedies without success, I attended the surgery in the afternoon,..
Meon Health Practice
Andreea R.
I was under the care of my healthcare provider for my postnatal review appointment and I appreciated how they arranged regular blood tests for me. The second set of tests covered important markers..
Meon Health Practice
Imie I.
I would give this practice the lowest possible rating. I have serious concerns about the approach to patient care here. Since my partner and I recently registered with this practice, we have..
Meon Health Practice
paigebmw p.
This practice has been disappointing to use. It has been difficult to secure appointments due to high call volumes during peak times.
Meon Health Practice
Kim P.
The practice operates excellently. I submitted an administrative question this morning and got a response back within sixty minutes. The service was outstanding and I couldn't have asked for..
Meon Health Practice
Karl S.
This medical practice has significant issues with accessibility and patient care. Calling at opening time results in an automated message indicating no appointments are available that day. When..
Meon Health Practice
Chris C.
I had an early morning appointment at 08:00, which may not be convenient for all patients, but it allowed the clinician to call me later that morning at around 11:00 after reviewing the images I had..
Meon Health Practice
John E.
Excellent care once again. The practice had already arranged routine health screening for me. However, a couple of weeks prior, I experienced a significant personal crisis. A member of the reception..
Meon Health Practice
Mark M.
The practice appears indifferent to patient needs and continues to operate with restrictions reminiscent of earlier pandemic protocols. Patients report experiencing complications without adequate..
Meon Health Practice
Zoltán K.
This GP practice has not met my expectations. Routine appointments for non-urgent conditions are difficult to obtain, and same-day slots are similarly unavailable for these issues. As a result, I..
Meon Health Practice
Katie-Louise F.
Undoubtedly, this has become a disappointing healthcare experience in the area. I would advise reconsidering registration here. Despite being a long-term patient, I have noticed a significant..
Meon Health Practice
Jane E.
The member of the reception team I recently interacted with demonstrated exceptional understanding and helpfulness, providing support that went beyond what was expected. I'm very appreciative of..
Meon Health Practice
Rose W.
I am writing on behalf of my 80-year-old mother, who received a call from the practice approximately six weeks ago regarding routine blood work that indicated a potential health concern. She was..
Meon Health Practice
Nick T.