AB

Alison B. 3 years ago • From Google

Rating

Bad

Impossible to get an appointment when needed

I'm reluctant to criticise GP surgeries given the pressures they face, but this practice genuinely needs to improve. Accessing an appointment with a GP is extremely difficult. I've been a patient for over a year without successfully seeing one face-to-face. When I needed urgent care today, I was unable to get support. There appear to be no meaningful appointment systems in place, yet the practice regularly contacts patients via text message, seemingly to demonstrate they're providing ongoing care monitoring. It feels frustrating and ineffective. The whole system feels broken. I subsequently contacted NHS 111, who assessed my situation and determined I required medical attention within two hours, arranging for a callback. It shouldn't have required this additional step to speak to a healthcare professional given how unwell I felt. I received a generic response rather than a personalised one.

Seaside Medical Centre

3 years ago

Thank you for your feedback. Seaside Medical Centre aim to deliver a high standard of Primary Care Services and we always value patient feedback in helping us to achieve that. We are sorry to hear that you are not satisfied with the service and if you would like us to look into this further and provide a full response to the issues you have raised, please follow our complaints process by writing to the practice management. You can find a copy of our complaints procedure and a form on our website www.seasidemedicalcentre.co.uk We look forward to hearing from you. The Seaside Medical Centre Team

Other reviews for Seaside Medical Centre