Consett Medical Centre

I would rate this practice much lower if possible. The systems and processes appear significantly outdated and in need of modernisation. There seems to be an attitude where patients are viewed as..

Called at 8.30 for a routine medication review and received an appointment with a clinician later that morning. The staff were pleasant and helpful. Excellent service.

The telephone staff were unhelpful and dismissive. I felt that receptionists overstepped their role when I enquired about obtaining a repeat prescription after many years as a patient. I was spoken..

Submitted an online consultation form on Friday with the expectation of receiving a callback within 48 hours. After waiting until Tuesday morning without contact, I completed another online form..

Extremely disappointing experience. The facility also appears to be in poor condition. I have decided to switch to a different practice.

When attempting to arrange repeat medications, be prepared for a lengthy process that may test your patience considerably.

The wait time to collect medication after submitting a prescription well in advance has been disappointing. My husband waited considerably longer than expected and needed to remind staff multiple..

Had two phone consultations where the healthcare provider discussed another patient's medical matters and failed to address my own concerns. Extremely disappointed with this experience.

The shift towards online appointment booking has its drawbacks, particularly for those without reliable access to the internet or the necessary technology. Even when the system is functioning, it..

It feels inappropriate that administrative staff should have the authority to determine appointment availability based on the symptoms described by patients.

I frequently attend appointments, often on a weekly or fortnightly basis, bringing my three children. However, I feel the consultations do not lead to the outcomes I am seeking. I am consistently..

This medical facility has been disappointing. The staff members have come across as unhelpful and unmotivated, and the premises appear disorganised. The practice is consistently busy, yet it feels..

This has been the most disappointing GP surgery experience I've encountered, and I am actively seeking alternative care elsewhere. The approach here seems to prioritise avoiding direct patient..

Scheduling appointments proves challenging, and obtaining results is equally difficult. The administrative processes require improvement, though the clinical staff are competent.

Unsatisfactory experience. Would not return.

The practice does not meet expected standards and demonstrates concerning lapses in professionalism.

It is extremely difficult to secure an appointment at this practice.

My elderly mother attended an appointment for a respiratory condition review today. My father had to remain in the waiting area. During the visit, a staff member suggested an additional vaccination..

I have received excellent care at this practice. The staff have been very supportive and compassionate throughout my visits.

I found it extremely difficult to secure an appointment at this practice. The phone lines were consistently busy with lengthy wait times. Despite calling early in the morning, there were no..