Oakwood Surgery

Endured an interminable wait on hold for more than 60 minutes, only to finally connect and have them abruptly hang up on me - a recurring issue. The quality of service at this medical practice has..

My spinal stenosis condition has been expertly handled and controlled. The sole challenge I'm experiencing is scheduling and securing a consultation.

I've been handling medical matters for my mother recently, and I must say, my interactions with this practice have been nothing short of exceptional. The phone lines are incredibly efficient, with..

Typical medical practice with standard challenges. The waiting area tends to get quite crowded, and it's common to see just a single staff member handling multiple patients despite long lines...

Duty of care is substandard. Untrained reception staff are making medical triage decisions about GP consultations. The overall quality of care falls significantly short of acceptable standards.

Absolute mockery, not medical care. They claim to start answering phones at 8:30, yet when I called at 8:31, their voicemail already declared no appointments available. I've been unwell for four..

I've spent the entire day attempting to contact the pharmacy. Every time I try calling for a prescription refill, both phone lines remain perpetually engaged.

Fresh system and it's absolutely dreadful. After completing the digital questionnaire, it advised me to head to the emergency department. What's become of this medical practice? The front desk..

How is it possible that there are ZERO time slots at 8:31am... you're forced to navigate the entire phone menu just to press 2 for scheduling, only to be abruptly disconnected and told no staff can..

In recent weeks, the service has been outstanding. The responsiveness, from initial contact to scheduling appointments, was top-notch. I'm thoroughly satisfied with how they addressed my health..

Truly outstanding personnel who demonstrate remarkable professionalism, effectiveness, and genuine care - they absolutely merit greater recognition for their exceptional work and dedication.

I've been registered with this medical practice for a couple of years, but today was the first time I needed their help. I called at 8:35 in the morning and was offered an appointment by 9:50. Once..

Completely worthless. If the rating system allowed it, I'd assign zero stars. My recommendation? Avoid getting sick altogether.

Overwhelming anxiety coupled with an incredibly poorly designed mobile application that lacks any semblance of intuitive navigation. Complete disappointment with the entire user experience.

Absolute waste of time. Impossible to schedule a consultation. Ring at 8:30 and every single slot is already taken. This is precisely why healthcare services are falling apart. They desperately need..

Despite the challenges in accessing support, the surgery has consistently been a reliable healthcare provider throughout my life, stepping in during critical moments. I've consistently succeeded in..

Utterly frustrated! I've been attempting to contact them DAILY! For a fortnight, I ring at 8:30 and get told they're 'not accepting appointments', so I retry, only to encounter busy lines and..

We often overlook the valuable services right in front of us. Admittedly, there have been challenges in communication, but considering the unprecedented pandemic, it's understandable that people..

Been attempting to book since September 22nd, and by 8:50am each morning, all slots are already gone? Absolutely absurd. There should be regulations against booking every single appointment..

You call their number at 8:30, spend 20 minutes on the line, only to be informed that no appointments are available today.