DW

Danny W. 6 months ago • From Google

Rating

Bad

Impossible to get appointments despite empty waiting room

It is unsurprising that numerous reviews express similar concerns about this practice. The service genuinely feels inadequate and fails to meet the needs of those it should serve. Obtaining an appointment presents a significant challenge despite the surgery occupying an attractive, modern facility with a consistently quiet waiting area. I have made several unsuccessful attempts to secure an appointment for my younger child, and even when the situation was urgent, nothing could be arranged within the same week. Several months ago, I was offered an appointment for a painful ear-related issue affecting hearing, but only after a wait of nearly four weeks from when I first made contact. Today, when trying to book an appointment for my older child, despite the waiting room being virtually deserted, there was apparently no availability. Having resided in the local area for approximately 12 years, I have chosen to remain registered with a practice in my previous location due to this surgery's shortcomings. That alternative practice consistently provides same-day or next-day appointments. This service requires significant improvement, as it has considerable potential that remains unfulfilled. It has become routine for local people to seek medical care elsewhere because appointment waiting times are simply unacceptable. Disappointing.

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