Heeley Green Surgery

Consistently supportive during challenging periods

I struggled to secure a same-day appointment, and the booking system feels unwieldy and doesn't offer much improvement over the traditional early morning phone queue. I was offered a Saturday slot..

The service was disappointing as I felt dismissed, and when I raised concerns I was told the practice was very busy. I am considering switching to a different surgery.

I've never experienced any issues at this practice. The clinical staff, nursing team, midwifery services, and reception team are all wonderful. 5 Stars 🌟 Some of the feedback I've read is quite..

Excellent medical practice where I have consistently had positive experiences - hopefully this standard will be maintained.

Always accommodating and supportive!

I've been attending appointments fairly frequently recently for a persistent concern, and every clinician I've encountered has been exceptionally attentive and caring. They've taken time to hear..

I have been a patient at this practice for approximately five years and have consistently found the reception team to be helpful, friendly and considerate, whether communicating by phone or..

The receptionist's manner made me feel undervalued, and securing an appointment proved challenging. I spent three days attempting to book a slot that would suit my afternoon work schedule, but..

This is an excellent medical practice. The reception team members are consistently pleasant and supportive. I witnessed someone interact with a member of the reception staff in a difficult manner,..

I've recently relocated from a different practice. The feedback I've seen posted here mirrors my own observations about that previous surgery. Waiting times in queues tend to be a common issue..

The healthcare provider was unwilling to discuss a particular vaccination matter that I wished to raise. When I visited the surgery to submit documentation regarding this issue, the reception staff..

It would be appreciated if the practice could consider providing deodorants for staff members.

The service fell short of expectations. Getting through to someone takes considerable time (on this occasion it took around 50 minutes), and the call was disconnected due to poor phone connectivity...

I have consistently been able to secure appointments when required for myself and my family, or the practice has contacted me as requested. The entire team has been courteous and professional, with..

Had to register at a new surgery after 50 years with my previous practice, which was previously located on a different road many years ago. I have nothing but positive things to say about the place,..

I have found this practice to be deeply disappointing and am considering looking elsewhere, though I understand other surgeries may have similar issues. The mental health support available has not..

The staff members are welcoming and approachable, however I have significant concerns about the online appointment system. The platform appears to have technical issues and I worry this may..

I would rate this experience far below one star if that were possible. While I recognise there have been significant pressures on services recently, I feel that in-person consultations should now be..

The service provided was satisfactory, with reasonable waiting periods.