Heeley Green Surgery

I experienced a lengthy wait of over 19 minutes during an afternoon call without receiving a response. Despite being indicated as first in the queue, this didn't seem to reflect the actual situation...

Extremely disorganised and concerning. The practice appears to struggle with responsiveness, document management, and appointment availability, which feels unreliable. Getting seen requires..

I found the reception experience to be quite disappointing. During my time as a patient, I have had to contact the practice several times, and on each occasion I felt the interaction was handled..

I have experienced significant delays in obtaining appointments, having waited several weeks on multiple occasions. When I did manage to secure a slot, it required an early morning visit that did not..

The reception team are welcoming, the clinical staff are competent, and I have no concerns whatsoever. I'm completely happy with the service received 👍🏻 Thank you all for your professional approach.

I'm not a registered patient at this practice but continue to receive mail addressed to someone else. I've repeatedly requested that they stop sending these letters, but my requests haven't been..

I'm disappointed to share this feedback because I've previously had positive experiences at this practice, but recently I've been struggling with significant pain and feel unsupported. When I called..

I struggled to secure a same-day appointment, and the booking system feels unwieldy and doesn't offer much improvement over the traditional early morning phone queue. I was offered a Saturday slot at..

This is an excellent medical practice. The reception team members are consistently pleasant and supportive. I witnessed someone interact with a member of the reception staff in a difficult manner,..

I have consistently been able to secure appointments when required for myself and my family, or the practice has contacted me as requested. The entire team has been courteous and professional, with..

The staff members are welcoming and approachable, however I have significant concerns about the online appointment system. The platform appears to have technical issues and I worry this may..

I have been a patient at this practice for approximately five years and have consistently found the reception team to be helpful, friendly and considerate, whether communicating by phone or attending..

I've recently relocated from a different practice. The feedback I've seen posted here mirrors my own observations about that previous surgery. Waiting times in queues tend to be a common issue across..

The healthcare provider was unwilling to discuss a particular vaccination matter that I wished to raise. When I visited the surgery to submit documentation regarding this issue, the reception staff..

The phone staff could be more helpful and efficient. However, the clinical team members are genuinely excellent and provide good care.

The new online system works really well. The team is impressive, appointments are scheduled promptly, and the whole process is straightforward. This practice demonstrates what excellent NHS service..

It would be appreciated if the practice could consider providing deodorants for staff members.

The practice does not appear to take responsibility for issues that arise. Whenever attempting to schedule an appointment, there is consistent lack of responsiveness. The online booking system..

My time at this practice has been disappointing over an extended period. The clinical team appears to consist largely of temporary staff, and despite being a long-standing patient, I have not been..

The service fell short of expectations. Getting through to someone takes considerable time (on this occasion it took around 50 minutes), and the call was disconnected due to poor phone connectivity...