William Brown Medical Centre

I would like to commend all of the staff at the practice. The surgery has a warm and welcoming atmosphere, and the reception team consistently demonstrate a willingness to assist patients. I have..

The quality of this surgery service appears to have declined. The telephone appointment system lacks accessibility features for older patients, and while I manage reasonably well with technology, it..

I was extremely disappointed with my experience at this surgery. Returning here has been a significant regret for me. My regular medication arrangement was changed without clear communication about..

I called early in the morning regarding my child experiencing some discomfort and was informed that someone would contact me later that day. Based on previous experiences, I had concerns about..

I arrived at the surgery and missed the turning from the main road. I had to let another vehicle through, and the driver responded with aggressive language before pulling into the car park. It..

The service feels disorganised as promised callback appointments don't materialise, and when contact is made it's often with a nurse practitioner rather than a doctor. I had my blood pressure..

Paperwork has gone missing on multiple occasions, resulting in lengthy waiting periods before being informed of the loss, and incorrect information was provided to a third party. Obtaining..

I have been attempting to book an appointment since early morning and have not yet been able to get through after multiple attempts. The phone line has been consistently engaged. I am concerned..

I would rate this experience far lower if possible. I have encountered unsatisfactory service regarding both clinical care and the administrative operations of this practice. I have communicated..

What a disappointing experience. My spouse was unwell with a throat issue and called multiple times requesting a callback, but unfortunately never received one. It appears I will need to contact the..

Extended periods spent waiting in the reception area, particularly when trying to secure an appointment through the front desk. The recently implemented system appears to be experiencing difficulties.

It is difficult to secure an appointment despite attempting to call at the start of the day. There are several health concerns I would like to have addressed, but I find myself reluctant to make..

The practice raises concerns about patient safety. I am unable to share details of my experience at this time as I have not yet escalated this matter to the practice management. There appear to be..

The quality of service has declined significantly, and it is now extremely difficult to obtain an appointment or have a meaningful conversation with a healthcare professional.

The practice was unable to meet my needs, so I relocated my diabetes management to another location. Additionally, they have not been able to assist with any of my other health concerns during my..

Securing an appointment with a clinician proves challenging unless one calls at 8:30 am and manages to get through successfully. The reception and clinical teams are consistently pleasant and..

Attempted to book an appointment with my usual healthcare provider. I was informed that a triage call would be arranged. The call came through at midday, and since it turned out to be my regular..

I visited the website today to find the telephone number and opening hours. The information displayed was inaccurate. The site indicated the practice was open until 8.30pm, however it was closed at..

The staff members are consistently polite and helpful, though I have concerns about the triage process. My phone recently ran out of battery, and when I listened to the voicemail message, it was..

I typically have positive experiences at this practice, however I attended this morning following what I believed was a confirmed appointment from the previous week. Upon arrival, I was informed..