Norton Medical Centre
AR
Alan R. 3 years ago • From Google
Bad
I have been attending this practice for over four decades, since its previous location. The service has deteriorated significantly. Obtaining an appointment is extremely difficult, and when access is granted, consultations are often with nursing staff rather than medical practitioners. Recently, I spent several days attempting to contact the practice regarding a respiratory infection that required antibiotic treatment. Despite multiple calls, I was repeatedly told no appointments were available and was advised to contact the out-of-hours service. When instructed to call at opening time, I attempted to book an appointment at the earliest opportunity, only to be informed through an automated message that the queue was full. Upon calling back minutes later, I was told all available slots had been allocated. I have since transferred my care to another practice. This centre appears to be among the most poorly managed in the area. The organisational standards are deeply concerning. I was unaware that a practice could operate with such significant deficiencies. The experience has been extremely disappointing. This practice would be best avoided, particularly if you require prompt medical attention, as the difficulties in accessing care may exacerbate health concerns. While the practice may employ medical doctors, access to them appears limited. Securing an appointment is exceptionally challenging, and even obtaining a callback is unlikely. Availability seems to diminish within minutes of the booking window opening, regardless of the type of consultation required. The overall experience has been detrimental to both physical and emotional wellbeing.
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