The New Coningsby Surgery
Ai S. one year ago • From Google
Bad
Impossible to get appointments when needed most
I found it extremely frustrating with how my partner was treated during her pregnancy, particularly regarding the difficulty in obtaining appointments. Whenever she called during morning hours, she was repeatedly informed to try calling the following day due to lack of availability. On one occasion when she was experiencing concerning symptoms, she was not given the opportunity to fully describe what was happening before being told to ring back the next day. When she subsequently requested to speak with management, she was informed someone would contact her, but this call never materialised. Fortunately, an alternative healthcare service recommended she attend an emergency department where her concerns were properly addressed. I had considered switching to a different practice but have decided against this and requested to remain with my current provider. I intend to lodge a formal complaint through the appropriate channels. I have noticed numerous similar accounts of unsatisfactory experiences, and I believe this matter warrants proper review.
It has been extremely difficult to obtain an appointment with a clinician, and despite having a health concern that began several months ago, I have yet to receive a consultation or any resolution..
The New Coningsby Surgery
Kim B.
The practice is satisfactory in most respects, though obtaining a prompt appointment can be challenging.
The New Coningsby Surgery
peter H.
I recently registered with this practice after relocating to the area. Despite having some initial reservations based on what I had read, I decided to give them a chance. I have been thoroughly..
The New Coningsby Surgery
Sarah K.
Inadequate Mental Health Care Experience This practice has created significant difficulties for my family due to what I perceive as poor management of a patient's care. Administrative tasks such as..
The New Coningsby Surgery
Chrissy A.
Would give 0 stars if I could. Too many problems and issues, but here's the short version. The online appointment service rarely gives you the option to actually request an appointment - the..
The New Coningsby Surgery
Martin L.
The staff at this practice do not appear particularly helpful to me. They give the impression of viewing patients as an inconvenience rather than the purpose of their role. I looked up the..
The New Coningsby Surgery
IAN R.
Called the surgery on a recent afternoon and experienced a significant wait before the reception team answered the call. The length of time taken to respond to the call seems excessive and raises..
The New Coningsby Surgery
Dodi S.
I needed to arrange an appointment to see a healthcare professional at the practice.
The New Coningsby Surgery
Birdman G.
I'm giving another low rating because I'm not satisfied with the current approach. I believe in-person appointments are what's needed, as they were available for many years previously. While I..
The New Coningsby Surgery
Ian C.
I'm puzzled by some of the negative feedback I see posted here. Since relocating to the area, I've required considerable support and have found the team to be excellent. I've utilised the online..
The New Coningsby Surgery
Laura L.
I was pleasantly surprised by some of the feedback on here! The team members are consistently helpful, even during their busiest periods. My experience was positive overall. I was able to get an..
The New Coningsby Surgery
Adam T.
I have had a disappointing experience at this practice, and my concerns are based on multiple occasions rather than a single incident. Most recently, I have been frustrated with the handling of an..
The New Coningsby Surgery
Wendy F.
The pharmacy team provided wonderful support when I was going through a difficult period; their compassionate approach made a real difference to my experience. They remain consistently kind,..
The New Coningsby Surgery
Jade G.
The service feels to have lost its personal touch. There is no option to book an appointment by telephone. When attempting to call and explain your concern, you are interrupted and directed to use..
The New Coningsby Surgery
Paulina L.
I am extremely disappointed with the standard of care provided at this practice. The appointment availability is problematic—if a suggested time slot does not work for you, obtaining an alternative..
The New Coningsby Surgery
Amanda B.
I lack confidence in this practice and tend to avoid attending appointments as the clinical staff do not appear competent. When consultations do occur, the healthcare professionals seem unhappy and..
The New Coningsby Surgery
Sarah H.
I have had a disappointing experience at this surgery since relocating to the area. I had to raise concerns before receiving a cervical screening, despite having a background of abnormal findings...
The New Coningsby Surgery
L C.
I relocated to the area and decided to register with the local surgery to make appointments more convenient and accessible. However, I've found the experience disappointing and wonder if I should..
The New Coningsby Surgery
Sue S.
I relocated to the area half a year ago, and I must say that up to now, I have found this to be a wonderful service. I have nothing but positive things to say.
The New Coningsby Surgery
Natasha S.
I have been experiencing significant health challenges during my pregnancy and the team at this surgery has provided excellent support. I find the clinical staff to be genuinely caring and..
The New Coningsby Surgery
Linda B.