Wigmore Medical Centre
GW
Geoff W. 5 years ago • From Google
Bad
I felt let down by the standard of care at this practice. Getting appointments to see or speak with a clinician is extremely challenging. When I noticed some concerning symptoms, I reached out to the practice requesting tests. An initial blood test was arranged, but when I reviewed the results, I queried whether certain conditions had been investigated, as this wasn't addressed. It became apparent that incorrect tests had been ordered, necessitating the process to be repeated. Once the second set of results came back, I attempted to book an appointment to discuss them. I was offered a slot three to four weeks ahead and informed this was the soonest available. I made further calls to emphasise the urgency of reviewing my results, only to be told that any serious findings would have prompted the doctor to contact me already. Eventually, I secured an appointment two weeks later. During that call, I was informed my results were concerning and needed to attend urgently to provide additional samples. The extended waiting period felt potentially risky for my wellbeing. We also experienced significant difficulties with the practice regarding my young child who had difficulty tolerating a particular food group and was experiencing considerable discomfort alongside weight loss. The clinical team were unable to provide useful guidance. It was only through speaking with another parent that we identified the likely cause of the symptoms, and we began using a supplement to help manage the issue. This relatively common problem appeared to be overlooked, and we were simply advised that young children often cry and fuss. When we reported that the supplement was proving effective, the practice declined to issue a prescription for the equivalent medication. I should acknowledge that the nursing staff at the practice are genuinely kind and demonstrate real commitment to their patients. It is unfortunate that this level of care does not extend throughout the wider team. I am planning to register with a different practice at the earliest opportunity.
Karen C.