Southey Green Medical Centre

The main issue isn't the calibre of the medical team, but rather insufficient staffing levels. The practice would benefit greatly from additional healthcare professionals and improved appointment..

I don't understand why people aren't satisfied with this practice as I've found it to be of good quality. It's the best healthcare experience I've had since I was a teenager. Between then and..

The experience fell short of expectations.

It would be beneficial if access to services were improved. 😡

I had a very disappointing experience during my visit this morning. The receptionist's manner was unhelpful, and I felt the interaction was handled poorly, including an abrupt end to our conversation.

The experience here was quite frustrating. I spent considerable time trying to reach the practice by phone only to be informed that no appointments were available, apparently due to limited staffing..

I have found this practice to be unsatisfactory compared to others I have used. Obtaining an appointment has proven very difficult. Although the practice indicates that calls are accepted before..

I'm frustrated that I can only leave one star! This practice should seriously consider its future operations. I had a poor experience with one clinician who I felt was not suited to the role, and..

Absolutely terrible experience. Submitted official paperwork approximately two months ago, and it still has not been completed. I was initially informed that the forms should be processed within 7..

A disappointing experience at this practice. The telephone lines are frequently engaged with no one answering. Additionally, after attempting multiple times, it becomes impossible to get through, as..

I have been trying to secure an appointment to discuss medication needs, but after being on hold for an extended period following the morning opening time, I was advised to contact the practice..

The medical professionals at this practice were not satisfactory, particularly one clinician. There were concerns about medication management for mental health support, despite it being used in..

I felt my condition was not properly assessed during my visit. I was told it was just a sore throat, but I was concerned this wasn't the full picture. I decided to seek a second opinion at an urgent..

Obtaining an appointment at this practice proves to be quite challenging, and even once secured, the scheduled time is rarely adhered to. Patients typically experience significant delays of around..

When attempting to contact the practice by phone, it is difficult to reach someone who can assist. Appointments are not readily available, and there have been significant delays in being able to..

I had an appointment scheduled for the late afternoon and arrived ten minutes early. Upon arrival, I found that there were six people still waiting for appointments that had been due to start an..

The clinician I saw did not provide the level of care I felt I needed. I did not feel supported during my medication adjustment, which led me to seek care elsewhere. A subsequent clinician suggested..

I have nothing but praise for the surgery my husband attends. All the clinical staff and receptionists have been patient, helpful and very supportive. Thank you.

It is extremely difficult to obtain an appointment at this practice, even when facing serious health concerns.

The appointment system at this practice is quite informal. Prior to the pandemic, attending involved spending considerable time in the waiting area under a first-come, first-served arrangement where..