Fieldhouse Medical Group
AS
Abushaala S. 9 years ago • From Google
Bad
Finding appointments at this practice is extremely challenging, with even urgent slots being difficult to secure. The standard advice is to ring each morning hoping for cancellations, as routine appointments typically involve waiting several weeks, and I once had to wait a month. When I was experiencing significant pain from an infection, I was assured a callback would come within an hour during a triage call. However, the call didn't arrive until five or six hours later, by which point I had contacted A&E who kindly arranged for me to be seen by an on-site GP. When the callback finally came after 6pm, the tone was dismissive and defensive regarding my hospital visit, with no explanation or apology offered for the substantial delay. My condition unfortunately worsened, requiring another surgery visit today. During this appointment, I experienced what felt like a dismissive and confrontational approach, which was particularly distressing given that both my mother and I are vulnerable adults. The examination was rough, and whilst my infection was acknowledged, no additional care or pain relief was provided, leaving me very upset. The pain remains severe and isn't controlled by over-the-counter medication. I have an important meeting tomorrow regarding college support, and I explained this and requested a short-term course of moderate pain relief to enable my attendance. This request was refused, and I was also denied a second opinion. I am now seeking alternative healthcare provision and have obtained complaint forms including those for the independent advice and liaison service. I would encourage others facing similar situations, or those with vulnerable family members, to always attend appointments with support and to be aware of their rights.
Kim V.