New Court Surgery
Valerie R. one year ago • From Google
Bad
Impossible to get doctor appointment nightmare system
The appointment booking process is absolutely dreadful. Attempting to call at 8 am is a joke - good luck getting through. I understand trying to secure a same-day appointment, but the weekly booking system is utterly nonsensical. If you need a doctor on Wednesday, you're essentially stuck - either endlessly calling each morning with minimal success or waiting until the following Monday and hoping you're not too late. After spending 11 exhausting hours in A&E, with no sleep and constant monitoring, I was discharged and told to see my doctor about heart medications. This morning, I called at 8 am and by 9:30 walked to the surgery (which is challenging for me). I inquired about the hospital report and requested an appointment to discuss my medication. The response? No appointments available. Try again tomorrow at 8 am - this ridiculous circus continues. The receptionist confirmed the hospital report was received but claimed they could do nothing. I pleaded for any available doctor, but was again told to call tomorrow morning. This system is incredibly stressful. I'm not blaming the staff, who are constrained by guidelines seemingly created by someone completely disconnected from patient needs. At 84, I've never experienced such a frustrating medical practice. I typically avoid doctors unless absolutely necessary, but this surgery has consistently disappointed me. I've resorted to self-treatment or private consultations, but my heart condition requires proper medical attention. I've even had appointments where I wasn't checked in, waiting an hour before discovering the issue. The 10-minute consultation format is terrible - meeting a new doctor means 3 minutes of discussion and 7 minutes of typing. You feel completely insignificant, with the doctor clearly eager to end the appointment by the 9-minute mark.
Everyone recognizes the strain on the National Health Service. However, this cannot justify substandard service when a straightforward solution exists. Currently, patients must phone at 8am (with..
New Court Surgery
Gary S.
The surgical experience was abysmal, rendering the service practically non-existent due to their complete failure to deliver any meaningful healthcare nowadays. It's no surprise that Accident &..
New Court Surgery
Pete R.
Nurse Gemma and Dr. Rachel Missen have provided incredible support to my partner Jan following her home incident. They consistently maintain a positive attitude, and no task seems to inconvenience..
New Court Surgery
Julie L.
I always enjoy my visits to this medical practice. Scheduling appointments is a breeze, and they're remarkably punctual. The entire team is consistently welcoming and supportive.
New Court Surgery
Mark V.
It's disheartening that increased patient numbers and demand have transformed medical care into a frustrating experience. The surgery's booking system is incredibly challenging, with phone wait..
New Court Surgery
Ben M.
Medical staff are competent during actual consultations, but patient care is entirely overlooked. I depend on a recurring prescription, and the practice abruptly cancelled it without notification,..
New Court Surgery
MALINDA J.
I've been a patient here for over two and a half decades, and I've never encountered any issues. The staff is incredibly supportive and genuinely caring towards their patients. While the doctors..
New Court Surgery
Kathy F.
It's an absolute disaster from start to finish. I was initially seen by a nurse who advised me to schedule a crucial doctor's appointment, but when I approached reception to book, they claimed no..
New Court Surgery
Maria W.
Unfortunately, the service quality has significantly declined since the COVID-19 pandemic. It was actually more functional during lockdown! Scheduling an appointment is now impossible. They've..
New Court Surgery
Edward H.
This healthcare facility is utterly ridiculous, though likely representative of standard medical practices in this overpopulated nation. In contrast, I have a residence in Spain where consulting a..
New Court Surgery
Ian B.
After desperately pleading for medical attention, a physician dismissed my infected wound, and just two days later, I was urgently admitted to the hospital with necrotising fasciitis - a horrific..
New Court Surgery
Ms M.
Decent service overall, but the appointment system is frustrating. If you can't secure a same-day slot, they direct you to call 111, which then arranges an appointment at the original practice—a..
New Court Surgery
Gabrielle P.
Completely frustrated with this medical practice every single time I contact them about scheduling an appointment, they have no availability and just keep telling me to call back tomorrow. I'm..
New Court Surgery
Carole T.
The medical practice caters extensively to residents in the Royal Wootton Bassett region. Its healthcare services are efficiently managed and delivered by highly competent personnel who approach..
New Court Surgery
James S.
The medical professionals here have been excellent in my past interactions. However, their administrative setup is utterly perplexing. Attempting to schedule an appointment is a nightmare, with..
New Court Surgery
Laura S.
The medical staff are competent, but scheduling is a significant challenge. Their appointment reservation process is deeply problematic. Unlike other practices, there's no structured waiting..
New Court Surgery
claire f.
Scheduling a medical consultation has been incredibly frustrating. When I requested a simple sick note, the clinic informed me it would take seven days to obtain one, and I'd have to book a separate..
New Court Surgery
Antony M.
I've been fortunate with my recent medical consultations, experiencing smooth and efficient service. Called the clinic in the morning and secured a timely appointment just two hours later.
New Court Surgery
Kirsten F.
Feeling let down by the scheduling system, I attempted to book a slot for my infant but found all available times were already taken. This was particularly frustrating given my constrained schedule..
New Court Surgery
Howard P.
From my initial consultation, I was promptly seen by Dr. Marshall and Nurse Practitioner Charlie Bartle in a remarkably short timeframe. I cannot emphasize enough how exceptional their care and..
New Court Surgery
Andrew P.