Duncan Street Primary Care Centre

When calling the surgery during morning opening hours, I found that appointments were not available and the staff interaction was disappointing, with a manner that felt unwelcoming and lacking in..

The poorest customer service experience I have encountered. I attended in the morning to complete registration for my child, despite having done so previously, only to find it had not been recorded..

The practice offers excellent services that are straightforward to navigate and use for booking appointments. The reception team and clinical staff are welcoming and provide good quality care.

This primary care practice doesn't seem to prioritize patient care.

Calling the practice during morning hours or at any time can result in lengthy waits of around twenty minutes or longer before reaching someone. The reception team could be more accommodating, and..

The receptionist was unhelpful and displayed a rude manner.

I attended this practice regarding a health concern affecting my head. The clinician suggested there may be changes in my presentation and arranged a referral for specialist imaging. However, I did..

Awful practice, unable to secure appointments or receive responses to calls. Relocating from this surgery was the best decision I made and I cannot recommend this place to others.

This practice has experienced a significant decline in quality. Obtaining an appointment has become increasingly difficult, with patients frequently being directed elsewhere or receiving..

There appear to be limited clinicians at this practice who demonstrate genuine concern and allocate sufficient time to patient care. For those with older relatives, attending appointments alongside..

The treatment I received fell short of expectations, and there were issues with administrative processes regarding my test results. I had to visit the doctor in person before obtaining all of my..

Based on my experience as a patient at this practice over more than two decades, the quality of care seems to vary considerably depending on which staff member you interact with when booking your..

I had a disappointing experience at my local surgery. I attended to request a medication adjustment for a family member and was advised to return the following day after 2 p.m. to collect the..

I have been with this practice for over a decade and I believe it provides excellent care. The reception staff are consistently helpful and courteous, and I have never experienced any issues. I have..

I've been attending this surgery for many years and have always found it to be excellent, with no issues to report. The clinical staff here are wonderful and a pleasure to work with. 👍🏼

Disappointing experience at this medical centre. My partner took time off work to attend an appointment and left home early, but encountered unexpected traffic delays and arrived approximately 10..

★★★★★ I had an excellent experience with the clinical team at this practice. The healthcare professional I saw demonstrated a genuine commitment to listening carefully and offering considerate..

The telephone lines appear to be consistently unavailable. I have attempted to reach the practice on numerous occasions, and each time I encounter the same issue where all lines are busy before the..

I had a very poor experience at the clinic after attending multiple appointments. During each visit, I received the same response with no further investigation or treatment offered. I was..

We have been attending this practice for a considerable time, having moved from a previous surgery in our area. The standard of care and assistance provided by every team member has been..