Middle Chare Medical Group

I have attempted to contact the practice on several occasions. Despite being at the front of the queue, calls have been answered but then immediately disconnected.

Called on a Monday morning and was able to reach the practice immediately. An appointment was available within an hour, during which I explained my symptoms and received treatment. The service..

It's difficult to secure an appointment unless you're not in employment or retired, which makes it unsuitable for those working irregular hours. The management approach was disappointing, and there..

I'm very satisfied with the care provided by the practice - both the front desk staff and clinical team are consistently helpful and friendly. While there can be challenges reaching the practice by..

Called to arrange a routine appointment and was offered one approximately two weeks away, then discovered the online booking system and secured an appointment within a couple of days instead. This..

The staff member was unhelpful and displayed unprofessional behaviour during my visit.

You need to schedule your illness in advance as it is difficult to obtain an appointment with a clinician in person.

I have been attending this practice for more than three decades. Throughout this time, my family and I have consistently received excellent care whenever required. The front desk team have always..

Additional- Feb 2025 - A recently joined clinician has chosen to prioritise clinical guidelines over consideration of established patient history. My father had an emergency imaging appointment..

Getting same-day appointments after 9AM appears to be extremely difficult, with the practice recommending calls at 8AM. However, the phones do not seem to be answered at that time, requiring..

Attended for a blood test on Thursday and mentioned that a persistent cough had returned following a chest x-ray conducted the previous year. I was directed to speak with reception about arranging..

My daughter had a negative experience during a vaccination appointment. She was interested in exploring private options for a particular vaccine and felt pressured by the healthcare professional..

Unable to schedule appointments ahead of time, as I was instructed to call at opening time to secure a same-day slot. I took time off work to make this call, but after ringing just after 8am, I have..

I used to have very positive things to say about this practice, but since some of the longer-serving clinicians departed and there have been changes to staffing arrangements, my experience has..

Called repeatedly this morning with the telephone line remaining engaged throughout. The team members are generally accommodating when contact is eventually established, however the difficulty in..

I appreciated the excellent service and was able to secure a prompt appointment with a friendly healthcare professional. Within three hours of making my initial call, I had received my prescription..

Outstanding medical practice. Every member of the team is wonderful and delivers excellent standards of care. I would definitely suggest this practice to anyone I know who is looking for healthcare..

I appreciate being seen at short notice. I understand the phone lines are challenging to reach, particularly during busy periods. The entire team, including reception, nursing, and clinical staff,..

We primarily attend the branch location of this practice and find it to be absolutely excellent. The reception team are remarkably supportive and attentive, consistently making us feel valued as..

I have consistently had a positive experience with this practice. The online consultation system is straightforward and accessible, and clinical staff respond promptly to enquiries. The..