Woodfield Medical Centre
Laura W. 3 years ago • From Google
Bad
Impossible to get through on the phone lines
I'm unsure what purpose the phone lines serve when appointments are never available. I'm told daily to call back at 8, and after ringing repeatedly over several days, I eventually get through only to hear the same response each time—call back at 8 tomorrow as there are no slots. Eventually I contacted an alternative service who arranged a telephone consultation within 36 minutes. I've been dealing with reduced mobility since early December related to back and hip issues, and all I need is a referral to hospital for an injection procedure I've received annually for 8 years. However, I cannot secure an appointment to obtain this referral. What's particularly frustrating is being told by reception staff that I haven't called early enough, despite being able to evidence every attempt I've made. I suspect accessing certain services wouldn't present the same difficulties. Once my current issue is resolved, I intend to register elsewhere.
Excellent experience for both me and my family members.
Woodfield Medical Centre
Andrea A.
It's unfortunate to see what this practice has become, as it was once a reliable facility. The recent merger appears to have had a negative impact, which is disappointing given the feedback from..
Woodfield Medical Centre
Laura S.
Undoubtedly the best medical professionals in the area. Easy to get an appointment, the staff genuinely care and I also have a family member with additional needs whom the healthcare provider was..
Woodfield Medical Centre
Blank B.
The practice has demonstrated inadequate management and appears unable to provide fundamental standards of care. Concerns raised through formal complaints do not seem to receive appropriate..
Woodfield Medical Centre
Beth B.
The receptionist was unhelpful and came across as dismissive. I found the phone interaction to be unpleasant and felt judged. I would not recommend this experience to others.
Woodfield Medical Centre
Victoria V.
I have serious concerns about the decision to merge practices. The service has been disappointing overall. I have not received any contact from a clinician regarding my child's skin condition. I am..
Woodfield Medical Centre
Lindsay N.
If you become elderly and unable to leave your home, you may find it extremely difficult to access medical appointments.
Woodfield Medical Centre
Ruth G.
Excellent service and a dependable medical practice. Patients receive attentive and thorough care.
Woodfield Medical Centre
Nat N.
I would rate this practice very poorly if possible. I require regular appointments every couple of months. Despite making multiple booking attempts and receiving assurances that someone would get..
Woodfield Medical Centre
Mark W.
This practice fell short of expectations. I felt judged based on how I looked, and the registration process for new patients was made unnecessarily complicated. The staff member handling my..
Woodfield Medical Centre
Laura W.
I'm unsure what purpose the phone lines serve when appointments are never available. I'm told daily to call back at 8, and after ringing repeatedly over several days, I eventually get through only..
Woodfield Medical Centre
Noel D.
Not helpful, absolutely not helpful!!!
Woodfield Medical Centre
C G.
The surgery fell well short of expectations. I completed a required form through their website, only to receive a message the following day stating that a form submission required an initial..
Woodfield Medical Centre
John D.
Excellent medical professionals and team members. I'm in my mid-eighties and reside a few miles away. I could attend a closer practice, but I choose to stay here as the service is outstanding.
Woodfield Medical Centre
Alison B.
I feel the appointment system could be improved, as I've experienced repeated instances where I've been directed to book a consultation with the nursing staff. When I've attempted to secure an..
Woodfield Medical Centre
mark m.
It is extremely difficult to secure an appointment because the designated telephone booking windows result in the lines being constantly engaged.
Woodfield Medical Centre
Claire F.
The reception team, paramedic, nursing staff and assistants deserve the highest praise - they are wonderful, caring, compassionate individuals who consistently exceed expectations. Regrettably, the..
Woodfield Medical Centre
Diane D.
I called the practice this morning and was asked whether my situation was an emergency, as there was limited staffing available due to absences. After explaining my concerns, I was told a clinician..
Woodfield Medical Centre
Susan B.
I attended the surgery for a consultation and received excellent care. The clinician was very thorough in their approach. They addressed the reason for my visit and took time to review my current..
Woodfield Medical Centre
Ann C.
The service no longer appears to be available, and if it were possible to rate it lower, I would have done so.
Woodfield Medical Centre
Leanne W.