LW

Laura W. 3 years ago • From Google

Rating

Bad

Impossible to get through on the phone lines

I'm unsure what purpose the phone lines serve when appointments are never available. I'm told daily to call back at 8, and after ringing repeatedly over several days, I eventually get through only to hear the same response each time—call back at 8 tomorrow as there are no slots. Eventually I contacted an alternative service who arranged a telephone consultation within 36 minutes. I've been dealing with reduced mobility since early December related to back and hip issues, and all I need is a referral to hospital for an injection procedure I've received annually for 8 years. However, I cannot secure an appointment to obtain this referral. What's particularly frustrating is being told by reception staff that I haven't called early enough, despite being able to evidence every attempt I've made. I suspect accessing certain services wouldn't present the same difficulties. Once my current issue is resolved, I intend to register elsewhere.

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