MM

Memyselfandthatguy M. 2 years ago • From Google

Rating

Bad

Impossible to get through on the phone queue

I have been unable to secure an appointment at this practice. When I ring at the start of the day, I find myself positioned far back in the queue. After waiting approximately 40 minutes on the telephone, I was informed that all available slots had been allocated. This situation repeated itself on consecutive days. The practice suggested that given the urgency of my situation, I should attend an alternative walk-in centre or contact the NHS helpline instead. However, I registered with this practice specifically to have continuity of care, and I should not be directed elsewhere for routine appointments. Despite only recently joining, I am considering transferring to a different practice before establishing a relationship with the clinical team, as I find the current appointment availability unsatisfactory. It appears the practice may benefit from additional staffing resources to manage patient demand more effectively.

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