LT

Love T. 2 years ago • From Google

Rating

Bad

Impossible to get through on the phone queue

I attempted to contact the practice on multiple consecutive mornings at 8.30 and found myself placed far back in the telephone queue each time. After waiting approximately 30 minutes to speak with someone, I received the same response on each occasion—that no appointments were available. I was then directed to attend the surgery in person at 8.30, which felt like an unreasonable expectation. The staff interactions felt dismissive and unwelcoming, which seems at odds with the practice's own messaging about respectful communication. The overall process of trying to access an appointment felt unnecessarily complicated and frustrating. The current appointment system appears outdated and unsustainable. It would be beneficial for the practice to modernise its approach to scheduling and patient access, as the existing model no longer meets contemporary expectations.

Seaside Medical Centre

2 years ago

Thank you for your feedback. Seaside Medical Centre aim to deliver a high standard of Primary Care Services and we always value patient feedback in helping us to achieve that. We are sorry to hear that you are not satisfied with the service and if you would like us to look into this further and provide a full response to the issues you have raised, please follow our complaints process by writing to the practice management. You can find a copy of our complaints procedure and a form on our website www.seasidemedicalcentre.co.uk We look forward to hearing from you. The Seaside Medical Centre Team

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