Brook Square Surgery

The medical team and support staff are very welcoming and supportive. Booking an appointment through the phone system takes quite a while, so visiting in person tends to be more efficient, though..

The appointment booking system is frustrating as you're unable to call and speak with someone directly whenever needed. Everything must be arranged during specific time slots for particular..

I'm leaving this review because I've noticed some negative feedback, and I feel compelled to share my own experience. Over the past several years, I have consistently received excellent and..

The practice provided a pleasant and welcoming experience for those attending appointments.

I called to arrange an appointment early in the morning and was seen shortly after, which led to a referral for a specialist consultation at a hospital facility for a future date, along with medical..

Extremely disappointing experience. When submitting an online enquiry, the response received was generic and did not address the specific question raised. Following a second submission, the reply..

The practice has experienced a decline in service quality, particularly regarding appointment availability. It has been difficult to secure consultations with practitioners. Additionally, there..

I would strongly recommend avoiding this practice. The service has been entirely unhelpful across all aspects, including scheduling and medication requests. The overall experience has been deeply..

I contacted the practice regarding a throat-related concern and was offered an appointment two weeks away. When I raised concerns about the wait time, I was informed that the clinician had assessed..

Ongoing difficulties in obtaining prescribed medications for children despite confirmation that prescription-based provision is necessary and educational settings require this format for..

You would be better to seek care elsewhere. The medical professionals at this practice are not meeting expectations. A disappointing service experience.

Difficulty reaching the practice by telephone. No option available for receiving calls from hospital services.

Excellent! Before I begin, I must emphasise that the three stars are solely for the clinical staff, who are absolutely wonderful and consistently exceed expectations! The missing two stars reflect..

Exceptionally positive experience

The entire team provides excellent care and support. It's reassuring to receive such attentive treatment.

The reception team was not as helpful as I would have hoped.

Positive experience with the medical team

I have found this practice to be deeply unsatisfactory. Obtaining an appointment presents significant obstacles, and the email communication process feels unnecessarily difficult and frustrating...

Genuinely disappointing service. The phone lines are consistently unavailable, and I've experienced several instances where prescription requests haven't been processed properly, resulting in gaps..

I couldn't be more satisfied with this practice! The team members are incredibly supportive and the waiting periods are minimal. The front desk staff are wonderful and truly exceptional. They have..