Mytton Oak Medical Practice
FS
Flora S. 3 years ago • From Google
Bad
I am not one to typically voice grievances, but the situation at this medical practice has deteriorated to such an extent that I feel compelled to contact the CQC. "As a patient and carer for other patients of this practice, I want to highlight the near-total communication breakdown that has persisted since at least May 2022. The ongoing issues have reached a point where I genuinely believe patient safety is at risk. "Attempting to phone the practice is consistently futile. Most calls are met with an automated message stating the reception is overwhelmed, which immediately terminates the call. When I do manage to enter the queue, I often endure wait times exceeding an hour, only to be disconnected. "The practice deliberately obscures its email contact information. When I accidentally obtained an email address from a receptionist, most messages were simply ignored, with any responses being generic and merely redirecting me to their phone number. "In-person visits are equally frustrating. The reception area is typically unstaffed, with large opaque screens blocking view of the office behind, seemingly designed to minimize patient-staff interaction. Patients are forced to shout for attention, which is frequently disregarded. "In January, a staff member claimed that four out of five receptionists are on long-term sick leave with no plans for replacement - though I cannot verify this information. "The consequence is a complete breakdown of healthcare access. Myself and those I care for are left without reliable communication or support, even in urgent circumstances."
Anna L.