DW

Darren W. 4 years ago • From Google

Rating

Bad

Impossible to reach anyone by phone at this practice

I have experienced significant difficulties reaching the practice by telephone. This morning I waited on hold for an extended period without success. Over the past week, I have made repeated attempts to arrange an appointment with a clinician, but have been unable to do so. If you or your family members require medical care, I would caution against using this surgery. The phone lines are consistently unavailable, particularly during morning hours when calls are most likely to be made. The overall impression is that patient concerns are not being prioritised. In a follow-up to my experience, I had scheduled an appointment approximately two weeks prior for routine testing. When I contacted the practice to confirm the details, I discovered that nothing had been arranged and no appointment slot had been created. My attempts to address this were met with indifference. I am deeply frustrated by this situation and find it difficult to continue discussing it without becoming upset. I do recognise that one member of the clinical team showed genuine commitment to assisting me, though they appear unaware of the systemic issues within the administrative and support functions. I have now had to inform my employer about the ongoing problems I am experiencing with the practice. I would rate this practice at the lowest possible level if such a rating were available to leave.

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