Park View Surgery

Not particularly satisfied with the situation as public transport options to the location have become limited, making it difficult to access without personal transport or the ability to walk...

I attended a pre-booked appointment and found myself waiting over an hour while various measurements and checks were carried out. During the visit, I felt judged regarding my weight and received..

This surgery has significant issues. The reception staff came across as unwelcoming, particularly one member who seemed to lack proper phone etiquette. Getting through to the practice is extremely..

It takes a considerable amount of time to get through, often waiting at least 50 minutes. The experience was quite poor. The reception area experience was particularly disappointing and would..

I would rate this practice exceptionally highly if it were possible to go beyond the standard scale. While I acknowledge that frontline staff can sometimes appear challenging, they are frequently..

Continuing to require face coverings in the practice, unlike many other medical facilities in the area.

Unfortunately, this practice has not met expectations. There has been a noticeable decline in standards following a previous departure. My overall experience has been disappointing. While I..

This GP practice has experienced a notable deterioration in quality standards over time. Previously, it was characterized by staff who demonstrated genuine concern and delivered supportive care, but..

I've been a patient at this practice for many years, primarily because of its convenient location for me. While I've heard various comments from others about their experiences, and I did encounter..

A phone call was answered promptly and a very supportive receptionist arranged a telephone consultation with a clinician on the same day. They demonstrated compassion and provided reassurance while..

Disappointing experience with the service provided by front desk and administrative personnel, who displayed a lack of compassion and an unhelpful demeanor. We were initially asked to pay a fee for..

I have been a patient at this practice for twelve years and have consistently found the service to be excellent.

The reception staff came across as unwelcoming and dismissive. Getting through to arrange an appointment felt like an unnecessarily difficult process. The overall approach lacked the professionalism..

I've encountered more warmth from a stone! I've been attending this surgery since childhood, and the compassionate approach that once defined the practice has largely vanished. The staff members I..

The reception team's phone answering service could be significantly improved. There are often lengthy wait times to reach someone, and the staff members who do answer sometimes seem uncertain about..

The staff member who administered my flu vaccine was quite curt and dismissive. When I raised this concern with the clinician a couple of weeks later, I was met with an irritated response suggesting..

I have been attending this surgery for two decades, but while accessing appointments has historically been challenging, the current situation feels significantly worse. The practice maintains..

Had a recent appointment that was arranged very quickly, which was wonderful. The reception staff, clinical support team, and nursing staff all provided excellent service. Arrangements for ongoing..

The receptionist's manner was unwelcoming and she appeared to make judgments about whether a medical consultation was necessary. Additionally, the doctors seemed reluctant to make specialist..

A four-day wait was required to obtain a telephone consultation. This felt like an inadequate timeframe.