Park View Surgery

Disappointing experience at this practice with extended wait times. Encountered recurring difficulties regarding prescription management and booking appointments. Staff were not particularly helpful.

I have been attending this surgery for two decades, but while accessing appointments has historically been challenging, the current situation feels significantly worse. The practice maintains..

Felt that the level of care provided fell short of expectations. When seeking guidance regarding my child's health, I did not feel adequately supported or assisted. The overall service experience was..

I attended a pre-booked appointment and found myself waiting over an hour while various measurements and checks were carried out. During the visit, I felt judged regarding my weight and received..

Securing an appointment is challenging, and when one becomes available it typically involves a considerable wait. Based on past visits, appointments have been rearranged without prior notification,..

I have been registered at this practice for approximately one to two months and have had some frustrating experiences. I contacted them on Monday regarding a suspected urinary tract infection and was..

I experienced significant delays with an important medical matter, which took several months to progress. A particular administrative form caused considerable frustration, with unexpected charges..

It takes a considerable amount of time to get through, often waiting at least 50 minutes. The experience was quite poor. The reception area experience was particularly disappointing and would..

The reception team's phone answering service could be significantly improved. There are often lengthy wait times to reach someone, and the staff members who do answer sometimes seem uncertain about..

Continuing to require face coverings in the practice, unlike many other medical facilities in the area.

I would rate this practice exceptionally highly if it were possible to go beyond the standard scale. While I acknowledge that frontline staff can sometimes appear challenging, they are frequently..

I've been a patient at this practice for many years, primarily because of its convenient location for me. While I've heard various comments from others about their experiences, and I did encounter..

The reception team could benefit from improved customer service training. Following a telephone consultation, I was advised to contact reception to schedule some routine tests. The phone line..

Attempting to call at 8am results in frequent disconnections or extended periods on hold. When contact is established, receptionists appear to make clinical judgments rather than simply booking..

Excellent service, the staff are so caring, appointments are always provided when my elderly relatives need them. The clinician is always following up the care with a telephone call.

A four-day wait was required to obtain a telephone consultation. This felt like an inadequate timeframe.

The practice has become increasingly difficult to access since the pandemic, with significant challenges in securing appointments through either online or telephone booking methods.

A phone call was answered promptly and a very supportive receptionist arranged a telephone consultation with a clinician on the same day. They demonstrated compassion and provided reassurance while..

I have been a patient at this surgery for over two years and have consistently appreciated the professional standard of care provided. I am grateful for the support received.

Not particularly satisfied with the situation as public transport options to the location have become limited, making it difficult to access without personal transport or the ability to walk...