ML

Mederlet L. 3 years ago • From Google

Rating

Average

Impossible to reach by phone, but e-consult works

It is difficult to secure an appointment by telephone with the practice, as calling at the designated morning time slot does not guarantee availability. The challenge of obtaining an appointment can feel more stressful than the underlying health concern itself. The appointment booking system requires improvement. There have been occasions when emergency services were needed due to difficulties accessing routine appointments. However, the clinical staff members deliver their care competently once an appointment is successfully arranged. This is appreciated. Update: The online consultation service has proven to be a more effective way to book appointments and arrange health reviews. It is positive that this system is now operational, though additional booking options would enhance the service further. For those seeking appointments, registering with the NHS system and using the online consultation portal is recommended. Responses are typically provided within 48 hours, making this approach unsuitable for urgent medical needs.

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