Aldergate Medical Practice
SW
Simon W. 4 years ago • From Google
Bad
Disappointing service. Accessing appointments has become extremely difficult. Not recommended. We have been patients for 14 years, since relocating to the area, and previously experienced excellent care. Since 2020, however, obtaining an appointment has become increasingly challenging. There is concern about how many individuals may have been turned away to the extent that serious or significant health conditions have either gone undetected or been identified later than ideal. This morning, we attempted to call at the standard time of 0800. It required 15 attempts to enter the queue - relatively successful compared to previous occasions when over 100 attempts have been necessary. We were then advised that our call would be answered in "approximately 8 minutes". Over an hour and 22 minutes have now passed since we joined the queue, and I remain waiting for someone to respond. The telephone system has even ceased providing updates on expected wait times. I have rarely encountered a telephone system that appears so overwhelmed, and I understand the frustration. The clinical staff, once you manage to secure an appointment, are excellent. The difficulty lies entirely with the administrative and management systems, which appear inadequate for current demands. The practice should be reconsidered, and the funding - which comes from public resources - should be allocated to a service that demonstrates greater commitment to patient care.
Beorn B.