Wibsey & Queensbury Medical Centre

This practice has significant issues with accessibility. While the clinical staff are genuinely supportive when you manage to reach them, there are serious concerns about the reception experience. I..

I recently became a patient at this practice and have encountered significant difficulties attempting to schedule an appointment. Over a four-day period, I have been unable to reach the reception..

I understand that reaching the practice by telephone can occasionally be challenging. However, the clinical staff and reception team have consistently provided me with excellent service.

I'm not someone who typically visits the doctor's surgery, as I tend to delay appointments and struggle to find the time. However, over the past couple of months, I've needed to attend for various..

The appointment booking system has been frustrating to navigate. I have spent the past week attempting to contact the practice, consistently calling from around 8am onwards with numerous attempts..

Positive experience with the NHS service.

Unhelpful experience overall. After three years of experiencing ongoing symptoms, I have not received any meaningful assistance. Very disappointing.

It's wonderful when the practice remains accessible throughout the entire weekend period.

I have had a very disappointing experience with this practice. Both the clinical and administrative staff have fallen short of expectations. The appointment scheduling has been problematic, with..

The reception staff member has been unhelpful during my interactions with the surgery. When I've called, I've experienced what felt like an unwelcoming attitude. There was an occasion when..

The staff appeared to lack the necessary knowledge and professionalism. The service felt uncaring and dismissive. My husband has not previously had chickenpox, and our daughter currently has it. I..

I believe it is unfortunate when people direct their frustrations toward the staff members employed at this practice. I have only positive things to say about the reception team and their efforts. I..

Excellent medical professionals and I've always had positive interactions with the front desk staff. I've found that treating people with courtesy tends to result in courteous treatment in return.

Extremely poor service experience. I attempted to schedule an appointment by telephone but encountered persistent difficulties over several days, with the line remaining constantly unavailable. Even..

I have been attempting to contact this surgery for 45 minutes without success, as they were unable to accept my call. In previous weeks, I have made repeated efforts to secure an appointment, only..

It is extremely difficult to reach this practice by telephone.

It was frustrating to find that early morning appointments were not available, and when I called back later in the day to try to book, I was informed that appointments could not be made at that time..

I have been attempting to secure an appointment for the past three weeks by calling the surgery each morning starting at 8 am. On most occasions, I either receive a message indicating they cannot..

Accessing appointments at this surgery has been extremely frustrating. Whenever I attempt to submit a request through the online system, I receive a message indicating that the available slots are..

The medical team provided inadequate support, dismissing health concerns and responding to all complaints about my young child with dismissive reassurances. Very disappointing experience.