Priory Medical Group - North Shields

Unable to reach the practice by telephone despite stated availability hours. Have been attempting to reschedule an appointment that occurred earlier in the week since several days ago without success.

I have been registered with this practice for approximately fifteen years and have reached a point of considerable frustration, so I am exploring the possibility of transferring my care to a..

After being registered for nearly 19 years, I attended the practice today to provide copies of documentation regarding a condition I have been receiving private treatment for over recent months. I..

Does anyone have information about how to submit a complaint regarding a healthcare professional at this practice?

It appears that sharing a single phone line across multiple locations without a proper telephone system in place has created significant accessibility challenges. This arrangement seems to result in..

Accessing the practice by phone is extremely challenging, requiring numerous attempts to reach someone. When telephone appointments are eventually secured, they frequently do not occur at the..

I regret switching to this practice and would not recommend it. The appointment booking system is extremely difficult to access, with very high call volumes during opening hours. Once you manage to..

Had an online consultation on a recent Thursday and received an automated message indicating that a clinician would respond the following day. A subsequent message on that day stated that a phone..

The service at this practice has been disappointing. Getting through by telephone proves difficult, and the reception staff seem to view each appointment booking negatively. Medication requests are..

Accessing appointments at this practice presents significant challenges. To secure an earlier appointment within two to three weeks, patients must call at a specific early morning time. However, the..

Unable to reach the practice by telephone. Multiple call attempts throughout a single day went unanswered.

The practice seems to lack organisation, with prescriptions frequently going to incorrect locations and containing errors regarding medication details.

Securing an appointment proves extremely challenging, and while this may not be entirely within the practice's control, the experience leaves one feeling as though advance notice of potential..

The telephone system could be improved. After waiting on hold for an extended period, the line became unavailable when attempting to reconnect. When contact was eventually established, the..

Not the first disappointing experience I have encountered at this practice. I called this morning to request an appointment and was able to secure one without difficulty. Upon arrival, I was seen by..

The team here are wonderful, with the reception staff consistently being attentive and providing assistance. The clinicians are very supportive and helpful, and there is a convenient service..

The telephone system is extremely frustrating. Despite living just a short distance away, I spent a considerable amount of time on hold without managing to reach the branch I needed. After making my..

It can be quite challenging to reach the practice by telephone.

It has been quite difficult to get through to the practice. I have been attempting to contact them for two days in order to arrange a prescription, which operates through an automated system.

I attend Hadrian Park surgery and have consistently found the reception team to be exceptionally helpful and friendly.