TW

Toni W. 2 years ago • From Google

Rating

Poor

Impossible to reach by phone, staff dismissive

I have had to manage interactions with this practice on behalf of a family member, and if this were my own care, I would have sought alternative arrangements considerably earlier. Getting through by telephone proves to be quite challenging, even when calling at the earliest opportunity in the morning. The line frequently goes unanswered for extended periods. I have experienced several difficult exchanges with reception staff who can come across as abrupt and dismissive, often interrupting and making assumptions rather than listening fully. There is also concern about whether clinical staff thoroughly review patient background information, as my relative, who has significant mobility limitations, is repeatedly asked to attend appointments in person despite this being documented, and staff appear unaware of relevant medical history.

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