South Grange Medical Centre

The telephone service is quite poor, with significant difficulty in reaching the practice or securing an appointment slots.

I have concerns about the current appointment scheduling approach. Being pre-booked for an appointment several weeks in advance for a non-urgent matter does not address issues that need attention..

The practice did not inform me when my test results became available. This was disappointing.

Exceptional medical practice. Consistently able to secure appointments with availability for urgent needs. Outstanding team across all departments including reception, clinical nursing, and medical..

I recently required medical assistance from the practice and was very pleased with the standard of care provided. I am grateful for the support received.

The care I have received over the past year and a half has been disappointing, with the same issue persisting throughout this period.

The appointment scheduling process did not work as expected. An appointment was booked for midday, but there was a significant wait of around 40 minutes before being seen for the vaccination..

The clinician I saw was absolutely lovely. I was quite nervous about attending my appointment, but they created such a welcoming atmosphere and made me feel truly understood. They listened carefully..

Unable to reach the practice by telephone over a three-day period, despite attempting to call repeatedly throughout standard business hours.

Unable to reach anyone by telephone, despite attempting to contact the practice since early in the week.

My husband attended an appointment with a clinician in one of the consultation rooms who was excellent. Following the visit, he was referred to hospital for specialist assessment the same day. We..

I appreciate the staff's politeness, though I'm disappointed with my experience. When I attempted to order my partner's medications in advance, only one of the three items arrived. I found the..

The healthcare team did not demonstrate much compassion during my visit.

I typically attend my usual practice where the team are excellent and appointments run on schedule. However, I have recently visited an alternative location on two separate occasions and experienced..

The entire team are wonderful and consistently make an effort to assist patients. It is not within their control if appointment availability becomes limited, which appears to be a common concern..

I decided to leave my previous GP practice as I felt unheard and frustrated. I have been genuinely impressed by the compassion shown at my new practice, where the front desk staff are welcoming and..

Quite frustrating, as I was contacted but then informed that assistance couldn't be provided and that I should ring during morning hours instead.

The telephone service was disappointing. I experienced a lengthy wait on hold before the call was unexpectedly disconnected when someone eventually picked up. I have sympathy for other patients..

Recently registered with this practice after being with my previous one for many years. I had concerns about whether the standard of care would be comparable, but I have been pleasantly surprised...

The team here is excellent, and I'm very grateful for their support.😍