Gladstone House Surgery

I registered at the same time as my partner shortly after we moved to the area. While my partner's registration went through successfully, it appears my paperwork was misplaced during the process...

I am grateful for the support provided by the team at this practice. They have consistently responded to our requirements effectively. Every query or worry has been handled in an appropriate manner..

If I could give this surgery a 0 I would, it's an absolute joke that I've waited for a prebookable appointment for over 4 months now and I get the same story all the time. This used to be a great..

The practice is difficult to reach by telephone.

I would rate this experience extremely poorly if the system allowed it. Contacting the reception team has proven to be very challenging. On two separate occasions this morning, I reached a high..

Securing an appointment at this practice proves to be extremely challenging. I attempted to call at 8:30 in the morning over a two-day period. This morning I was fourth in the telephone queue, yet..

Excellent care once you manage to secure an appointment with a healthcare professional. However, I typically rely on the online consultation service but it seems to have stopped functioning..

This practice has significant issues with appointment availability. The difficulty in securing appointments is a major concern that needs urgent attention and improvement.

Accessing appointments at this practice proves extremely challenging, whether attempting to book in advance or on the day. During a recent call, the receptionist appeared uncomfortable when..

The reception team seemed unable to provide assistance, and there appeared to be communication issues among staff members that affected the quality of service received.

A positive healthcare experience at this practice.

My wife called the dedicated appointments line and waited in the queue for an extended period. After being fifth in line for approximately an hour, she eventually reached first position. She..

I have been attempting to arrange a medication review since July. An appointment was eventually scheduled over a month later, but no contact was made to confirm it. The appointment was rescheduled..

I have had a deeply unsatisfactory experience with this practice over an extended period, and this extends to my family as well. I felt overlooked during a medical situation that I believe was not..

I wish I could give a lower rating than one star. I have had a very frustrating experience with this surgery on behalf of a family member. When attempting to book appointments, the lines are..

I would rate this much lower if possible. I have been waiting for an extended period and experienced significant difficulty reaching anyone. After numerous attempts, I finally got through, only to..

One of the worst medical practices with significant appointment availability issues. The reception staff request detailed information about symptoms in a public setting where privacy is compromised...

The practice performs well and continues to deliver good service. Throughout the recent challenging period, they have maintained their standards and demonstrated commitment to their work. Their..

Cannot find any fault with them. The staff are consistently helpful and make genuine efforts to work with you and provide guidance. Getting appointments can be challenging, though this appears to be..

Update: I previously had a positive experience with this practice, though I had not attended in person. Following my relocation in early 2021, I managed my healthcare needs through telephone..