Park Surgery
Rebecca G. 3 years ago • From Google
Bad
Impossible to reach reception, no empathy shown
Would rate lower than one star if possible. Have been attending this practice throughout my life, yet accessing care has become increasingly difficult. The appointment booking process is frustrating—spending over an hour on hold only to be advised to ring back the following morning and repeat the entire process (this was the second consecutive day attempting to book). The response felt dismissive and lacked understanding of the fact that patients calling are unwell and seeking medical help. Being asked to try again the next day rather than being offered support was disheartening. Even attempting to book routine appointments yields no availability, and this happens before even specifying preferred times. I am considering leaving the practice as I cannot sustain this level of difficulty, particularly when managing young children whose needs do not appear to be accommodated. My wider family have been registered here for many years, yet members are gradually transferring elsewhere. The only positive aspect of the practice has been the care provided by one particular clinician.
Fantastic GP surgery, never had any problems. In particular, the clinical staff here are amazing, always going the extra mile. They have supported our family through some really difficult times.
Park Surgery
Claire C.
I've never experienced a surgery quite like this one. The reception staff don't appear to be available until 9am sharp, which creates issues when appointments are scheduled for that time, as..
Park Surgery
Sophie S.
Outstanding experience. I faced an urgent situation and the reception team provided exceptional support that went well beyond what I expected. I felt genuinely valued and am very thankful for their..
Park Surgery
Cat A.
As a new patient, I received a quick medication review without any complications. The healthcare professional I saw was genuinely helpful and supportive. They took my concerns seriously and didn't..
Park Surgery
Sano S.
I appreciate the medical practitioners I saw and the clinician who provided my diagnosis. They demonstrated considerable empathy, which is something every patient should expect from healthcare..
Park Surgery
Priji S.
The medical practice is located on the First floor of the building. The address listed appears to be inaccurate.
Park Surgery
john b.
It is difficult to secure an appointment at this practice, and there appears to be limited availability for in-person visits as many consultations are being conducted remotely.
Park Surgery
Lottie H.
I had a negative experience at this practice. I felt my concerns were not taken seriously during my appointment. I was told there was nothing wrong and was directed to seek mental health services..
Park Surgery
Paramvir S.
I submitted a prescription renewal request on Thursday and visited the pharmacy on Saturday to collect it. The pharmacy staff informed me they had not received the prescription and asked me to..
Park Surgery
Asim R.
Obtaining an appointment at this practice is extremely challenging. This surgery ranks among the poorest in the area. I would advise others to consider alternative options.
Park Surgery
Wooshaz W.
The team consistently demonstrates a helpful approach. Staff members maintain a pleasant demeanor and conduct themselves in a professional manner.
Park Surgery
Linda M.
I have been a patient at this practice for 75 years since birth, but the standard of care has been declining, particularly since the pandemic. Obtaining an appointment has become increasingly..
Park Surgery
Holly G.
On multiple occasions when attempting to renew my regular medications, I have encountered difficulties as the repeat prescription system does not appear to have been established properly. This issue..
Park Surgery
gillian j.
The surgery experience was quite poor and disappointing overall. There were concerns about how matters were handled that felt like they warranted further review.
Park Surgery
Jacob P.
The medical professionals I encountered there didn't seem particularly knowledgeable. Regarding the response, I understand it's been some time since my last visit, and there are reasons for that.
Park Surgery
Abby S.
I would advise against registering at this practice. The appointment system appears to operate on a very limited availability basis, with slots filling extremely quickly. On one occasion, I..
Park Surgery
Shaun T.
I had a disappointing experience with the service and found the reception team to be quite unhelpful. I rang to book a follow-up appointment as I had been instructed to do by a clinical staff..
Park Surgery
wiesiop w.
Obtaining an appointment at this practice proves to be extremely challenging.
Park Surgery
Jenna D.
The reception staff experience was disappointing. I brought a sample in and was told it required accompanying documentation. When I asked about this, I was given a vague response suggesting someone..
Park Surgery
keisha l.
The healthcare professional did not clean the area before conducting a blood test and used a larger needle than expected. A small mark has remained at the site since then, and this matter has..
Park Surgery
Kate L.