DG

Dani G. 4 years ago • From Google

Rating

Bad

Impossible to reach reception or get appointments

Disappointing experience overall. I experienced a lengthy delay of several months before receiving a diagnosis for my mental health condition. Despite expressing serious concerns about my wellbeing, I was advised to return only if my situation hadn't improved, which felt inadequate at the time. The appointment availability is concerning. Booking an appointment typically requires waiting several weeks, and contacting the practice itself is challenging due to extended hold times and queues when trying to reach reception staff. More recently, I've been attempting to arrange an appointment with the nurse for a routine contraceptive procedure. I was informed this cannot be provided because the treatment isn't documented in my medical records, despite having received this same procedure regularly since 2016. The procedure previously required GP authorisation due to my other health concerns, and was administered by the practice nurse for many years before the clinic offering this service was discontinued. While I understand the challenges posed by recent circumstances, the cumulative effect of ongoing service issues has led me to seriously consider transferring to a different practice.

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