Dysart Surgery
Anonymouse yesterday
Bad
Appointment
BadReception
BadCleanliness
AverageCare
PoorRespect
BadSeen On Time
PoorImpossible to Schedule a Routine Appointment
The framework implemented by the doctors at this surgery is unworkable for normal working families. In the framework where the doctor is only available 2 days or so per week, implementing a system where Dysart doctors and office manager place a series of hurdles to navigate is deeply frustrating. The onus is on the patient to understand (a) that there is a booking window (sometimes 2 weeks sometimes 4 weeks) when the doctor will 'consider' accepting a booking (b) that despite a doctor working on a certain day, there is NO WAY of getting an appointment within an 8 week window on that day - even when the doctor has asked the patient to come and see them again in 6 weeks (c) the patient can't know when the new booking window opens. That appears to be ''secret'. (d) so it's appointment roulette, if you ring for an appointment, you have to wait for the "booking window" to be valid. A surgery that appears to have no empathy, no consideration and little phone manner. The attitude of the phone operative was clear. Take an option you don't want or you can't come. Simple as that. The person I care for has been at this surgery for a number of years and is frightened to change their doctor. I would move, but they won't, hence the complaint to get this issue considered. For context I go to another surgery in the Bromley area and this IS NOT normal treatment. There is a specific set of controls implemented at Dysart to ensure the patient has to work around what they need, rather than support and be of service to the patient. IF YOU HAVE ANY CHOICE TO REGISTER LITERALLY ANYWHERE ELSE .... DO SO. The nice surgery does not compensate for the lack of empathy at this location.
Dysart stands out as the top medical practice I've ever been a patient with. The physicians are exceptionally skilled and demonstrate genuine empathy and kindness. The front desk team is incredibly..
Dysart Surgery
Emma C.
Consistently professional and delightful, encompassing both the front desk personnel and medical professionals.
Dysart Surgery
Rebekah P.
I've been a patient at this medical practice for approximately three years, and I've experienced no issues, even throughout the pandemic. In 2020, I gave birth, and the pediatric doctors are..
Dysart Surgery
Andreia V.
I've encountered the most unprofessional receptionist behavior imaginable, and this isn't a new experience for me. This morning around 11:55 a.m., I attempted to schedule an appointment for my sick..
Dysart Surgery
Patricia B.
I visited the Dysart clinic for a blood draw and shared my needle anxiety with the nurse, Adele. She was incredibly compassionate, continuously talking to me during the procedure, which helped me..
Dysart Surgery
Sam S.
Utterly futile. No chance. Completely pointless. Might as well give up now.
Dysart Surgery
Virgil S.
Absolutely shocking, discourteous, dysfunctional, lacking compassion, devoid of empathy, speaking to customers with such hostility as if our call to the reception was an inconvenience! The medical..
Dysart Surgery
Anna P.
I'm puzzled by the low ratings because my experience was quite positive. I managed to secure a same-day appointment, which might just be a stroke of good fortune 😅
Dysart Surgery
Vicko A.
Welcoming front desk team and excellent physicians - overall a great experience for me
Dysart Surgery
Ben A.
Scheduled me for a consultation with a staff member who was clearly away on vacation. I'm sure they were laughing about the mix-up while I sat around wasting my time for thirty minutes like an..
Dysart Surgery
Pinelopi T.
The reception team is quite commendable, with about 70% delivering excellent service. However, the medical staff is less impressive, with only around 40% demonstrating genuine professionalism. Your..
Dysart Surgery
tamar n.
The physician demonstrated exceptional compassion and attentiveness during my son's visit. She skillfully put him at ease, which significantly improved our interaction. An outstanding medical..
Dysart Surgery
Greg W.
Appalling customer service that's so frustrating, it could potentially cause more stress-related health issues than it resolves.
Dysart Surgery
Dave M.
Terrible customer experience, steer clear of this place.
Dysart Surgery
Natalie P.
When I sought a repeat prescription, the receptionist's dismissive reply was, "Can't you just purchase it without a prescription?" My frustrated retort: If I could obtain the medication over the..
Dysart Surgery
SuzeSinger S.
Unchanged for over a decade Now resorting to ear coverings Bedside approach - worth ejecting you! Yet I'll continue conversing - without raising my voice Amid the mechanical, standard..
Dysart Surgery
Shobana F.
I requested a doctor's appointment to address missing medications in my re-prescription, but was directed to the pharmacist for assistance. During a phone consultation weeks later, I attempted to..
Dysart Surgery
Serhat D.
I highly endorse this medical center, as on every occasion I've been there, the staff have demonstrated exceptional courtesy, expertise, and genuine empathy - a combination that has become..
Dysart Surgery
Nicola G.
Today, I utilized the econsult platform to address a health concern. Despite my initial hesitation about using this digital service, I was genuinely surprised by the experience. A physician..
Dysart Surgery
LoveNature L.
I was required to complete several registration documents and submit them, only to be subsequently asked to fill out an additional form. Then, I was informed that my registration was impossible due..
Dysart Surgery
Matt S.