IG

Irina G. 5 years ago • From Google

Rating

Bad

Impossible to See a GP at This Surgery

I want to preemptively clarify that my criticism is directed at the management, not the dedicated staff or nurses who maintain a professional demeanor. The reality is that securing an appointment with a GP for follow-up or non-urgent consultations has become incredibly challenging. The telephone system is fundamentally ineffective, especially for working individuals who cannot readily drop everything to answer an unscheduled call. They persistently invoke COVID as a justification, but what about their fundamental responsibility to provide patient care? The level of service is absolutely unacceptable and has left me thoroughly disheartened!

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