MD

Martina D. 3 years ago • From Google

Rating

Bad

Impossible to see doctor for sick young child

I tried scheduling an appointment for my 8-month-old who has an ear infection, fever, and cough, and after waiting on hold from 8:05 am (they don't even answer calls before a certain time) until 8:25 am, I was told there are no available slots and advised to go to the emergency room or call 111. The receptionist showed zero empathy when I broke down in tears, simply repeating that they had no space for my son and seeing no point in further discussion. The hospital staff informed me this is unusual, as children under 2 are supposed to be seen as a legal requirement. Dr. Patel and Davies are genuinely excellent when you actually manage to get an appointment, and I understand surgeries can get busy... but having no availability for an 8-month-old is incredibly frustrating. This happened last week with my 2-year-old as well. Thankfully, I managed to help her with a pharmacist's assistance, though she's still not fully recovered and would likely benefit from seeing her doctor - an seemingly impossible task. I'm left wondering if anyone genuinely cares. It's just deeply disheartening...

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