Whittle Surgery
HM
Heather M. 3 years ago • From Google
Great
The new facility represents a significant upgrade from the previous location. The considerably larger practice now features its own spacious parking area and bicycle storage – certainly preferable to borrowing spots from the neighboring pub! Worth noting for pedestrians: the main practice operates on the first floor (level with the car park) rather than ground level, though an elevator is available via the street entrance for those who prefer to avoid stairs. The environment exudes a noticeably fresher, more professional atmosphere. The waiting area benefits from enhanced ceiling height, providing superior illumination and airflow, while front desk personnel appear more content and efficient – though this could simply reflect the day's circumstances. The appointment system has improved, with same-day bookings opening at 8am – a more logical approach. Combined with advance scheduling options and mobile application access, securing appointments has become more straightforward (though still challenging, as expected with the NHS's current situation). Although the self-check-in kiosk wasn't operational during my visit, it resembled the previous system, and reception staff were readily available to assist with check-in regardless. My wait matched expectations – approximately half an hour beyond my scheduled time before seeing the physician. Soft radio played in the background, and despite the warm weather outside, the temperature remained comfortable throughout. The doctor demonstrated exceptional friendliness and thoroughness, seemingly more satisfied in their role. Prescriptions can be transmitted electronically to Whittle Pharmacy or provided as traditional paper versions for collection elsewhere. Restroom facilities were immaculate, with two standard toilets plus an accessible option, alongside dedicated rooms for breastfeeding and nappy changing. The overall experience proved substantially better, leaving me with significantly less apprehension about future visits compared to the former location.
Ayesha D.