Church Lane Surgery (Braintree)

Absolutely terrible customer service. Attempted to schedule a slot, but all available times vanished by 8:15 AM. I've been on hold with their office for more than a quarter of an hour. They've sent..

Repeated phone attempts yield no response, the mobile application is completely non-functional, and reaching customer service seems utterly futile - yet I'm convinced that if I were to physically..

Initially, I was somewhat apprehensive because of the critical comments and other medical practices' criticisms, but I must emphasize my complete satisfaction with the Church Lane staff. They..

I attempted to access the online service right when it opened at 7:30am, but by 7:34am the system was already showing as completely booked for the entire day. When I tried phoning at 8am, I couldn't..

The communication with this medical practice is absolutely appalling. After repeatedly attempting to reach them for weeks, their eventual response is filled with conflicting and nonsensical..

Absolutely worthless service. They promised to email a referral link but never followed through. Months ago, they claimed they'd contact me within a month, which never happened. When I followed up,..

I've spent a week attempting to contact them daily without success. My sole aim is to renew my inhaler prescription, but the app blocks me, demanding I consult a clinician for a health review. They..

Frankly, this product barely merits a single star rating. The customer support is completely useless, consistently brushing off my assistance requests. I experienced multiple call disconnections..

I've exclusively had positive encounters at this practice. The staff consistently provides attentive service with rapid problem-solving. Compared to other medical centers I've visited, this is..

A complete mockery of a service. Incapable of handling a recurring prescription and utterly unresponsive despite spending hours attempting to contact them. It's absolutely astounding how healthcare..

I wanted to share a positive experience at Church Lane Surgery regarding some recent health concerns. The nurse practitioner, Sam, was incredibly supportive and thoroughly explained everything I..

I'm dealing with a frustrating situation where my daughter has sustained an arm injury. Despite my attempts to secure a medical consultation, the practice has been completely unhelpful, simply..

I've experienced exceptional care at Church Lane Surgery. The receptionist, Becky, always greets patients with a warm and supportive demeanor, making the environment feel inviting and comfortable...

Now a 5* For four years, I've been a patient at this medical practice, and previously, scheduling appointments was an absolute nightmare that left me incredibly frustrated with their service and..

The telephone answering service was utterly appalling - I was left on hold for a staggering hour and a half starting at 8am before someone at reception finally picked up, and when they did, they..

Submitted an appointment request following my emergency room visit the day before. Quickly assessed and received a same-day consultation. They prescribed medication on the spot and scheduled a..

Exceptional customer care with consistently available scheduling that meets my needs. The medical staff demonstrates a high level of professionalism and expertise.

Absolutely dreadful encounter with this medical facility today. Despite being a long-standing patient, I've been abandoned in excruciating pain, potentially facing a critical medical complication...

They've implemented a new appointment booking system that requires website registration on Anima, completely eliminating phone bookings. It's absolutely ridiculous! The receptionist Lisa was..

Experienced some initial difficulty connecting via telephone, yet upon successful contact, received a prompt appointment that same day. The medical professional and front desk staff demonstrated..