Mount Pleasant Medical Centre
NA
Notorious A. 3 years ago • From Google
Average
UPDATE: Revising my review based on recent developments, scheduling an appointment remains challenging, requiring a 8AM phone call as online booking is unavailable. The reception staff have significantly improved, with reduced waiting times and preliminary issue triage. Telephone consultations are still more accessible than face-to-face appointments, which may pose difficulties depending on your specific health concern. My inhaler procurement issues have been resolved, seemingly isolated to a single physician. I've finally received a diagnosis for my back pain, which required extended testing periods - not attributable to the surgery's shortcomings. The practice demonstrates responsible care by conducting prescription check-ups, ensuring medications are used correctly and without complications. This approach prevents indiscriminate medication dispensing. Overall, the internal changes suggest a marked improvement in service quality. Old Review: Completely ineffective. Repeatedly endured prolonged phone queues, previously waiting 30+ minutes in a three-person line. Recently, while queue times have shortened, responses typically redirect patients to walk-in centers. I've suffered months of unaddressed back pain, and when I attempted to discuss potentially serious symptoms, receptionists dismissively provided physiotherapy contact information. After consulting 111, I was referred back and eventually offered a next-day appointment. Upon arrival, I observed numerous patients with minor ailments easily securing consultations. The physician disregarded my concerns, focusing solely on painkiller prescription and arbitrarily refusing my standard inhaler, claiming overuse despite 15+ years of consistent use. The consultation demonstrated a complete lack of holistic care - no inquiry into my mental health or the debilitating impact of my condition on a 26-year-old barely capable of walking 50 yards. Instead, they cavalierly prescribed substantial opioid medication, seemingly indifferent to potential mental health risks. I was compelled to advocate for blood tests, requiring an additional two-week appointment - leaving potential serious conditions unexamined. Attempting to contact the practice manager proved futile - initially told they were unavailable, then supposedly present but too busy, with promised callback never materializing. I'm astounded by the selective triage process: my significant symptoms are consistently deemed insufficient for medical attention, while patients with minor, pharmacy-treatable conditions receive immediate care. The discriminatory screening is inexcusable. I intend to file a formal complaint with NHS England regarding this surgery's apparent negligence.
Hussain M.