The Avenue Surgery
Sarah D. one year ago • From Google
Average
Improved service, but still challenging to book appointments
I'm returning to adjust my previous review (originally one star), as the phone system has significantly improved. While you must call immediately upon opening to secure an appointment, it is now achievable. A relatively new staff member (likely employed around a year ago) is exceptionally supportive and consistently goes the extra mile. His demeanor and willingness to help have genuinely enhanced the practice's service. Instead of dismissing requests, he actively seeks solutions, and his optimistic approach is particularly comforting when patients are feeling unwell. Three stars remain because I consistently encounter different doctors during each visit, and appointment scheduling remains challenging. I believe this is likely a broader issue within the national healthcare system. The GPS staff are competent, but the telephone access is extremely problematic. To secure an appointment, I'm forced to redial approximately 200 times each time, a situation that has persisted for months. I'm particularly concerned about vulnerable populations like elderly patients and those with serious health conditions. While I don't blame the reception staff, the management urgently needs to address this dysfunctional phone system, which is truly abysmal.
Terrible facility with no alternatives, but surprisingly, the medical staff are genuinely compassionate and supportive when you finally get to interact with them.
The Avenue Surgery
Silvi S.
Absolutely terrible guidance from my initial doctor, who claimed everything was normal and failed to comprehend my concerns. I ultimately invested in a private consultation with an endocrinologist..
The Avenue Surgery
NAS L.
I implore anyone with family members dependent on medication to steer clear of this general practice. They endangered my mother's well-being by abruptly terminating her phone call. Despite my..
The Avenue Surgery
Ashley R.
I've spent countless attempts trying to reach them - 224 calls in just an hour - and it's clear they have no respect for working professionals' time. The reception staff are incredibly incompetent,..
The Avenue Surgery
Dan D.
Extremely disappointing primary care practice. They've been chronically short-staffed for an extended period, and there's minimal continuity among the healthcare professionals who are employed. I..
The Avenue Surgery
keiron-lee p.
Dr. Hacking has completely let down his surgical practice, transforming what was once a top-tier facility into the most subpar medical center in the area. I strongly advise patients to seek..
The Avenue Surgery
Ehab A.
Terrible experience with their customer support. In the past, I struggled to even get through, having to dial over 250 times just to connect. Their new waiting queue system isn't much better - I've..
The Avenue Surgery
Lisa F.
Completely inaccessible, with over 400 phone attempts. Their policy choices show zero consideration for patients' ongoing medication needs. Regrettably, this service has severely deteriorated for..
The Avenue Surgery
Jemma N.
I typically have no issues with this medical practice, but on June 24th, I encountered significant difficulties scheduling an appointment. I attempted to call nine times throughout the morning..
The Avenue Surgery
Vicky W.
Why schedule training during the workweek and close down the medical practice??? It's incredibly challenging to secure a doctor's appointment.
The Avenue Surgery
Steph B.
Top-notch surgical experience. Compassionate and dedicated medical team who went above and beyond.
The Avenue Surgery
Diana H.
Incredibly helpful when my relative needed assistance! Much appreciation.
The Avenue Surgery
Sarah M.
This surgical practice is an absolute nightmare. Attempting to schedule an appointment is futile, with their phone perpetually engaged from morning opening until closing time. It's not just a..
The Avenue Surgery
Carina A.
Terrible customer support, impossible to make contact. Zero available time slots, no one at the front desk to assist. Potential serious medical issue could be unfolding, yet completely unable to..
The Avenue Surgery
josef j.
absolute mockery of a surgical practice, it seems they're deliberately toying with patients. securing a consultation is nearly impossible, whether attempting to book via phone or in-person. wasted..
The Avenue Surgery
Simon D.
Completely revolting experience with an incredibly discourteous front desk staff. They contacted me regarding my child's prescription and instructed me to phone back later. When I did, I was..
The Avenue Surgery
Barry's C.
Scheduling a consultation here is a nightmare, exactly as previous patients have described. I strongly recommend seeking medical care elsewhere.
The Avenue Surgery
Yasmin S.
Absolutely dreadful service. Consistently failing to manage medication repeat prescriptions, leaving critical gaps and making it incredibly difficult to communicate. Their e-consultation system is..
The Avenue Surgery
Leah D.
During a critical medical situation with my child, the healthcare professionals went above and beyond. The doctor and administrative team demonstrated exceptional compassion, helping to calm my..
The Avenue Surgery
Nana M.
I might typically complain, but I absolutely must give credit where it's due. During an urgent medical visit today, I experienced the most remarkable transformation I've ever witnessed at a..
The Avenue Surgery
Laura R.