GH

Graham H. 10 years ago • From Google

Rating

Great

Improving medical care with patient-focused approach

This medical practice has recently experienced significant challenges. They have successfully navigated their difficulties independently and are now delivering a markedly improved service. I concur that maintaining patient communication about the practice's recovery process is crucial. The NHS choices platform contains older comments that remain unaddressed. It seems timely for the practice to provide some responses. The Fetcham location, in my assessment, operates with a sense of tranquility, effectiveness, and professionalism. The Leatherhead site requires further facility enhancements, though noticeable progress is evident. Notably, when I inquire with the reception staff about their progress emerging from 'special measures', they appear uninformed. Does this reflect competent leadership?

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