L(

Lisa (. 3 years ago • From Google

Rating

Bad

Inaccessible Healthcare: Discrimination Against Disabled Patients

If I had the option to rate this facility with no stars, I would certainly choose that. Ever since they overhauled their appointment system on December 5, 2022, accessing medical care has become increasingly difficult for me. As someone who struggles with chronic pain and sleep disorders, I find it nearly impossible to secure an appointment unless I'm ready to make a call precisely at 8:00 am. Unfortunately, due to my ongoing health challenges and disabilities, I'm not always awake or able to make calls at that hour. Recently, when I attempted to discuss my situation with a rather rude receptionist, she dismissed my concerns and suggested that I contact 111 for triage assistance. Given that anxiety is another issue I face daily, the idea of calling 111 fills me with dread; past experiences have shown me that unnecessary ambulances were dispatched on two separate occasions when all I required was advice. Because of these incidents, reaching out for help through this service now feels daunting. I know other individuals who are unable to call exactly at 8:00 am due either to their own health issues or shift work commitments. This change in the surgery's protocol seems unfairly exclusionary towards those living with disabilities or managing unconventional work hours. It's disheartening because I'd gladly switch practices if there were alternatives available in my vicinity; unfortunately, this is the sole surgery catering to residents in my area.

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