SM

S M. 11 months ago • From Google

Rating

Bad

Incompetent doctor dismisses serious skin concerns

I opted to bypass my Bupa insurance's potentially time-consuming process, recalling previous positive experiences with doctors at this clinic, and submitted an online request with detailed photos and symptom descriptions: sudden dark raised spots on my neck and head after sun exposure, and a lip lump. An older male doctor (whose name escapes me, but contained a K) saw me. From the consultation's start, communication was challenging. His speech was nearly inaudible, his explanations incomprehensible, and our mutual understanding was minimal. He persistently claimed no lumps existed on my neck and head, despite my repeated clarifications that these were rapidly multiplying pigmented spots, not lumps - with the actual lump being on my inner lip. I explicitly pointed out the spots on my neck, yet he continued pressing and searching while mumbling "nothing's here" and seemingly deaf to my explanations. I articulated my concerns four different ways, yet comprehension remained elusive. When I reiterated the inner lip lump, he immediately declared it a salivary gland - which was patently incorrect. Its location was nowhere near actual salivary glands, a fact easily verifiable through basic research. Most astonishingly, he attributed the neck marks to a 9-carat gold necklace. I emphasized it was 18-carat and that I have no gold allergies, but he stubbornly maintained his incorrect assertion. I was bewildered - consulting a skin professional only to receive unsolicited, inaccurate jewelry commentary. Ultimately, he dismissed everything as "cosmetic" and summarily sent me home. No examinations, no substantive advice, no referral - even after I explicitly mentioned my family's cancer history. I was utterly stunned. This appointment was completely futile. I'm relieved to have private insurance and will definitely utilize it moving forward. But what about those without such options? We're discussing people's health - not something to be casually disregarded.

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