Royal Arsenal Medical Centre
S M. 11 months ago • From Google
Bad
Incompetent doctor dismisses serious skin concerns
I opted to bypass my Bupa insurance's potentially time-consuming process, recalling previous positive experiences with doctors at this clinic, and submitted an online request with detailed photos and symptom descriptions: sudden dark raised spots on my neck and head after sun exposure, and a lip lump. An older male doctor (whose name escapes me, but contained a K) saw me. From the consultation's start, communication was challenging. His speech was nearly inaudible, his explanations incomprehensible, and our mutual understanding was minimal. He persistently claimed no lumps existed on my neck and head, despite my repeated clarifications that these were rapidly multiplying pigmented spots, not lumps - with the actual lump being on my inner lip. I explicitly pointed out the spots on my neck, yet he continued pressing and searching while mumbling "nothing's here" and seemingly deaf to my explanations. I articulated my concerns four different ways, yet comprehension remained elusive. When I reiterated the inner lip lump, he immediately declared it a salivary gland - which was patently incorrect. Its location was nowhere near actual salivary glands, a fact easily verifiable through basic research. Most astonishingly, he attributed the neck marks to a 9-carat gold necklace. I emphasized it was 18-carat and that I have no gold allergies, but he stubbornly maintained his incorrect assertion. I was bewildered - consulting a skin professional only to receive unsolicited, inaccurate jewelry commentary. Ultimately, he dismissed everything as "cosmetic" and summarily sent me home. No examinations, no substantive advice, no referral - even after I explicitly mentioned my family's cancer history. I was utterly stunned. This appointment was completely futile. I'm relieved to have private insurance and will definitely utilize it moving forward. But what about those without such options? We're discussing people's health - not something to be casually disregarded.
Securing an appointment here was more challenging than Nicolas Cage's fictional heist of the Declaration of Independence. The front desk staff behave like gatekeepers, zealously blocking patient..
Royal Arsenal Medical Centre
Lorincz U.
I'm unfamiliar with NHS since I've been healthy since relocating to the UK and previously handled medical needs by returning to my home country. When I recently sought assistance and approached the..
Royal Arsenal Medical Centre
Ana I.
This medical facility desperately needs to shut down. The physicians here lack basic professionalism when interacting with patients, consistently cutting off individuals before they can fully..
Royal Arsenal Medical Centre
Mo M.
Appalling healthcare service that completely misses the mark! The medical staff demonstrate zero empathy, completely dismissing patients and refusing to listen to their concerns. They instantly..
Royal Arsenal Medical Centre
Pauline B.
As a recent addition to this medical facility, I've been impressed by the welcoming demeanor of the front desk staff. In particular, Zoe, who I interacted with most frequently, was exceptionally..
Royal Arsenal Medical Centre
Shan S.
My ADHD medication referral, which was supposed to be processed six months ago, has been completely stalled by this GP practice, leaving me in continuous distress. The staff are utterly..
Royal Arsenal Medical Centre
Y S.
Recently signed up with this medical office and I can confidently state that scheduling an appointment is a frustrating experience. Phone wait times stretch to nearly half an hour, and the front..
Royal Arsenal Medical Centre
Dennis T.
I wasted nearly an hour waiting on hold, attempting to schedule a blood test consultation with a nurse. After all that time, I was informed that a general practitioner must first approve the..
Royal Arsenal Medical Centre
S85 “.
Scheduling an appointment here is an absolute nightmare. For the past two years, I've consistently failed to secure a slot when making phone calls. Available times vanish almost instantly, leaving..
Royal Arsenal Medical Centre
Joshua V.
A receptionist named Sarah has consistently demonstrated exceptional service, providing support that extends well beyond her basic job responsibilities over the past several months.
Royal Arsenal Medical Centre
Laura H.
The front desk employees display a complete lack of professionalism, and the physicians are utterly incompetent, particularly when dealing with pediatric patients. They seem to go to extraordinary..
Royal Arsenal Medical Centre
Deepa R.
I'd rate this general practitioner zero stars if possible. They consistently create obstacles for patients, especially those with newborns. Their service is utterly inadequate, showing no concern or..
Royal Arsenal Medical Centre
Ralph C.
I received a message instructing me to schedule an online appointment through accurx for blood test results, but no link was provided. After struggling for a quarter of an hour, searching the..
Royal Arsenal Medical Centre
bubbles f.
I find Dr. Da Wit Kim to be discourteous, self-important, emotionally detached, and socially inept. Regarding his medical expertise, I strongly advise being proactive and seeking an additional..
Royal Arsenal Medical Centre
P C.
This practice merits zero rating. The front desk personnel are discourteous and deliberately obstruct patient needs. Zoe stands out as particularly unhelpful. Securing an appointment within a week..
Royal Arsenal Medical Centre
Rusly O.
Throughout my decade of residence in London, I've experienced numerous medical practices, but this particular GP stands out as the absolute worst. Securing an appointment is an incredibly..
Royal Arsenal Medical Centre
jatinsawhney j.
The most dreadful medical practice I've encountered in four decades. Scheduling an appointment is practically impossible, and the physician is utterly incompetent, never taking a moment to..
Royal Arsenal Medical Centre
Penny R.
I am absolutely thrilled with the exceptional support and medical attention my father received after I reached out to them via email. The staff and doctor were incredibly responsive, and within just..
Royal Arsenal Medical Centre
S M.
I opted to bypass my Bupa insurance's potentially time-consuming process, recalling previous positive experiences with doctors at this clinic, and submitted an online request with detailed photos..
Royal Arsenal Medical Centre
lauren w.
I'd gladly award zero stars if possible. Their new system requires online booking, and despite my clear request to consult a physician, I received a text suggesting treatment for a condition they..
Royal Arsenal Medical Centre
Paul C.