The Park Surgery
TM
Tim M. 2 years ago • From Google
Bad
After struggling with unresolved health concerns for several years, I scheduled another appointment with my general practitioner. From the moment the consultation began, his demeanor was markedly detached. He casually reached for the keyboard, declaring he would prescribe medication with minimal engagement. When I inquired about when to start the medication, he responded with a condescending tone, explaining that the surgery's electronic system was current and the prescription would be ready at the pharmacy by the time I arrived. I pressed again about medication timing, and he curtly stated I should begin immediately. I then asked whether I should continue the medication during my upcoming hospital stay. Surprisingly, he seemed unaware of my hospitalization and questioned the reason for my admission. I explained I was scheduled for surgery the following week, specifically for a potential bowel cancer diagnosis. "Oh, I didn't know," was his casual response. I mentioned that the surgeon had already sent correspondence, and I had received copies of these letters sent to him. He admitted being too busy to review all incoming communications, but now knowing my situation, he recommended postponing the medication until after my hospital discharge. Beyond his astonishing indifference, the practice's communication protocol appears fundamentally flawed. Merely having administrative staff dump emails into patient files or perform cursory scanning is an unacceptable process if physicians aren't reviewing critical information. If this approach continues unchecked, it seems inevitable that patient safety could be seriously compromised, potentially with tragic consequences.
Gemma B.