MM

Michael M. 6 years ago • From Google

Rating

Bad

Incompetent doctors delay death certificate process

This establishment is completely incompetent, as my grandmother recently passed away on Sunday, and since early Monday morning, both myself and the funeral directors have repeatedly attempted to obtain the medical certificate required to register her death. We've been met with one pathetic excuse after another, claiming the original doctor had left and they were unsure how to proceed. One would expect a professional organization to have clear protocols in place for such staff transitions. The funeral directors contacted them again this morning, only to be told that the responsible doctor was absent, despite being fully aware we had been trying to resolve this for two days. They eventually dispatched a doctor to address the issue, yet I still cannot collect the certificate as they continue to claim it's not ready. This is absolutely the most appalling service imaginable, especially during such an emotionally devastating period - as if navigating the grief of losing our beloved mother/grandmother isn't challenging enough!!!!!

Other reviews for Jubilee Medical Centre