AR

A R. one year ago • From Google

Rating

Bad

Incompetent gp fails to care for sick baby

I reached out to our GP regarding my 15-month-old granddaughter's conjunctivitis. Initially, I was directed to a pharmacist, who then sent me back to the GP, claiming they cannot treat children under 2. After a day of endless messages and phone calls, the GP finally responded saying she didn't need to be seen and required no treatment. Essentially, the doctor dismissed her without even examining her, effectively refusing medical attention. By this point, my granddaughter's eyes were so swollen and infected she looked like she'd been in a fight, with her eyes nearly shut. We subsequently took her to a walk-in centre the following morning, where she was comprehensively examined and prescribed antibiotic eye drops within 30 minutes. Just a few drops began clearing the infection rapidly. I'm astounded that a GP could refuse to see a 15-month-old baby with any medical condition. As a result, I've already switched medical practices due to their appalling service. Moreover, their appointment booking system seems perpetually non-functional, and I'm convinced it's never actually operational at this practice.

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