RB

Ray B. 6 years ago • From Google

Rating

Bad

Incompetent gp surgery fails patient confidentiality test

I've decided to leave this general practice due to ongoing problems. During my appointment for a persistent issue, the doctor handed me a blood test form. As I was heading back to work, I received a call revealing that he had mistakenly given me another patient's blood form instead of my own! This breach of confidentiality is unacceptable. When I went for my blood tests, attempting to schedule a follow-up to discuss results became a two-week ordeal. If I want to see the same GP, I'm expected to call back repeatedly. I work full-time and cannot constantly contact the surgery to chase my test results. The Clinical Commissioning Group needs to urgently address the issues at this practice, not just regarding this incident, but also the numerous complaints and evident lack of care from both staff and GPs.

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