The White House Surgery
张张
张华 张. one year ago • From Google
Bad
How long has this hospital been failing to answer phone calls? How much time and energy have they squandered with patients? It's well-known that GP phone appointments begin at 8 am. I attempted to book an appointment over three consecutive days. The first day at 8:40am, the system claimed I was too late. The second day around 8:20, again told I was too late. On the third day at 8 am, the same message appeared. Thinking I might be too early, I waited until 8:05 to call, yet still received the "too late" response! Frustrated, I visited the hospital directly. Upon arrival, I noticed staff in the office casually chatting instead of working. When I explained the phone system issue, the person responsible revealed that a white female employee's apparent busyness prevented opening phone appointments! Being in a unique situation, I wanted to document my three-day struggle to see a doctor. The doctor permitted video recording, but appointment office staff refused. Despite my attempts to communicate, they completely ignored me, preventing me from capturing evidence. When I tried entering their office to discuss the matter, I was unexpectedly blocked. They seemed to seize this opportunity to cause me maximum distress. The white appointment manager even pushed a stool at me and trapped me in a door. An elderly woman with mobility issues, also from the appointment office, watched the entire confrontation with an unsettling smile, as if observing a spectacle. Another older woman in the service office threatened to confiscate my phone! These interactions clearly demonstrate the hospital's abysmal service, revealing how lower-level management can create a hostile environment where those perceived as outsiders are systematically marginalized.
Steve C.