Barking Medical Group Practice (Upney Lane)
TM
Tia M. one year ago • From Google
Bad
I would rate this medical practice at zero stars if possible. For six years, I've experienced constant frustrations with their inefficiency and staff incompetence. Every interaction requires me to chase appointments and test results due to their repeated failures. Six years ago, I presented with a health concern, underwent tests that returned negative, and was dismissively told I might have pulled a muscle. Being young, I accepted this explanation, but the underlying issue has continued. Two months back, I returned for further investigation and was referred for additional tests. The doctor neglected to inform me about fasting requirements for my blood test, resulting in a wasted trip. I had to request another form, arrange time off work, and repeat the entire process. Despite negative test results, my symptoms persisted. When attempting to schedule a follow-up, I encountered more obstacles. Working early mornings prevented me from completing online forms, and receptionists insisted on digital submission despite my previous ability to book via phone. I eventually secured an appointment and received referrals for two more tests. However, the doctor failed to provide one test form. Upon calling to obtain it, a receptionist merely promised to contact me the following Monday, extending my waiting period unnecessarily. Each interaction with this practice involves navigating multiple complications. I'm constantly required to compensate for their administrative shortcomings, feeling like I'm performing their responsibilities. My sole desire is to address my medical issue, but the process feels like an exhausting series of bureaucratic hurdles.
Hana A.